Delivery Leader - Hi-tech

Bristlecone; California; On-site; USD 150,000 - 230,000; Full time

Job summary

Bristlecone, a leading pure-play supply chain services firm based in California, is seeking a Delivery Leader to own end-to-end delivery for Hi-Tech accounts and drive client satisfaction and growth. You will build senior client relationships, lead large, multi-location teams, manage scope, schedule, cost, and risk, and partner with sales to expand the account through transformational programs.

This role requires deep program and portfolio management, strategic thinking, and strong financial

Qualifications

• 15+ years of experience in delivery, program, or account management.
• 5+ years managing large hi-tech or marquee accounts.
• Experience in IT services / consulting / managed services environments.

Responsibilities

• Act as the single point of ownership for delivery across all programs within the Hi-tech accounts.
• Build and maintain senior executive relationships with client stakeholders.
• Serve as a trusted advisor, aligning delivery outcomes with client business objectives.
• Drive customer satisfaction, retention, and long-term partnership growth.
• Own end-to-end delivery including scope, schedule, cost, quality, and risk.
• Forecast revenue and capacity accurately.
• Lead and mentor delivery managers, program managers, and technical leaders.
• Identify opportunities for account expansion, cross-sell, and up-sell.

Skills

Delivery leadership

Program management

Account management

P&L ownership

Stakeholder management

Job description

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at www.bristlecone.com

Equal Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Privacy Notice Declarations for California based candidates/Jobs:: https://www.bristlecone.com/life-at-bristlecone/#careers

We are currently looking to hire a Delivery Leader – Hi-Tech Accounts to join our growing team.

Delivery Leader – Hi-Tech Accounts

Role Summary

The Delivery Leader for the Hi-Tech accounts is responsible for end-to-end delivery ownership, client satisfaction, and account growth across high-value, long-term client relationships. This role ensures the successful execution of programs, alignment with client business goals, and continuous improvement in delivery excellence, financial performance, and team capabilities.

Key Responsibilities

• Act as the single point of ownership for delivery across all programs within the Hi-tech accounts
• Build and maintain senior executive relationships with client stakeholders
• Serve as a trusted advisor, aligning delivery outcomes with client business objectives
• Drive customer satisfaction, retention, and long-term partnership growth

2. Delivery Excellence

• Own end-to-end delivery including scope, schedule, cost, quality, and risk
• Ensure delivery governance, metrics, and reporting are consistently applied
• Proactively identify and mitigate delivery risks and issues
• Drive continuous improvement through best practices, automation, and innovation
• Own account-level P&L, revenue, margins, and cost optimization
• Ensure adherence to contractual commitments and SLAs
• Support deal structuring, renewals, change requests, and expansions
• Forecast revenue and capacity accurately

4. People & Capability Leadership

• Lead and mentor delivery managers, program managers, and technical leaders
• Ensure optimal staffing, skill development, and succession planning
• Foster a high-performance, accountable, and collaborative culture
• Drive employee engagement and retention within the account

5. Strategic Growth & Transformation

• Identify opportunities for account expansion, cross-sell, and up-sell
• Partner with sales, solutioning, and leadership teams on growth initiatives
• Lead large-scale transformation programs (digital, cloud, process, or operating model)
• Promote innovation and value creation beyond contractual obligations
• Strong program and portfolio management expertise
• Executive-level stakeholder management and communication
• Financial acumen with proven P&L ownership
• Risk management and decision-making under ambiguity
• Ability to balance strategic thinking with operational execution
• Leadership experience managing large, multi-location teams

Qualifications & Experience

• 15+ years of experience in delivery, program, or account management
• 5+ years managing large hi-tech or marquee accounts
• Experience in IT services / consulting / managed services environments

Success Metrics

• Client satisfaction and Net Promoter Score (NPS)
• Revenue growth and margin achievement
• Account expansion and deal renewals
• Team stability, engagement, and leadership pipeline