HHA Scheduler

All Care VNA, Hospice & Private Home Care Services; Lynn (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Generous earned time package

Retirement planning: 403(b) savings plan

Tuition reimbursement

Comprehensive insurance coverage

Access to personal wellness programs

On-site Fitness Center

Job summary

All Care VNA, Hospice & Private Home Care Services is seeking a Home Health Aide (HHA) Scheduler to coordinate client and caregiver schedules for high-quality service delivery. The ideal candidate will excel in communication, organization, and customer service, ensuring timely scheduling adjustments and maintaining documentation.

The position is full-time, in person at our Lynn office, with benefits including a generous earned time package and comprehensive insurance coverage. Applicants should possess a high school diploma and relevant scheduling experience.

Qualifications

• Previous experience in home health care or healthcare scheduling preferred.
• Ability to work rotating weekends, holidays, and on-call assignments as needed.

Responsibilities

• Coordinate and maintain client and caregiver schedules.
• Schedule, reschedule, and fill open shifts efficiently.
• Communicate scheduling updates and service changes.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Proficiency in Microsoft Office

Education

High school diploma or GED

Job description

Position Overview

The Home Health Aide (HHA) Scheduler coordinates and maintains client and HHA schedules to ensure timely, efficient, and high‑quality service delivery. This role serves as a key communication link between clients, caregivers, and agency staff, managing scheduling changes, staffing needs and service continuity while maintaining accurate documentation and providing exceptional customer service.

Location: Lynn

Schedule: Monday‑Friday, 9am‑5pm

Work Location: In person, Lynn office

Position Type: Full Time

Essential Duties & Responsibilities

• Coordinate and maintain client and caregiver schedules based on service priorities, staffing availability, and client needs.
• Schedule, reschedule, and fill open shifts resulting from call‑offs, illnesses, emergencies, or other staffing changes.
• Communicate scheduling updates and service changes to clients, caregivers, and other parties in a timely manner.
• Maintain accurate scheduling records, missed visit reports, and service documentation within the agency’s scheduling system.
• Monitor staffing assignments to maximize productivity and minimize overtime.
• Identify and escalate scheduling concerns, service issues, staffing challenges, and employee performance concerns to management.
• Prioritize and fill client cases promptly to support continuity of care and service delivery goals.
• Complete scheduling corrections and updates accurately and within established timeframes.
• Assist with intake activities and collect necessary scheduling information.
• Participate in rotating weekend, holiday, and on‑call coverage as required to ensure uninterrupted client services.
• During on‑call shifts, coordinate caregiver coverage, document communications, and communicate unresolved issues to the Scheduling Department.

Qualifications

• High school diploma or GED required.
• Previous experience in home health care, health care scheduling, staffing coordination, or a related field preferred.
• Strong organizational, multitasking, and problem‑solving skills with the ability to manage competing priorities.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to work effectively with multiple members of the health care team and maintain confidentiality.
• Ability to work rotating weekends, holidays, and on‑call assignments as needed.

Benefits

• Generous earned time package
• Retirement planning: 403(b) savings plan with employer match
• Tuition reimbursement
• Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire
• Pre‑tax flexible spending accounts (FSAs) for health care and dependent care expenses
• Access to personal wellness and financial support programs
• On‑site Fitness Center (Lynn office)