HHA Scheduler

All Care; Lynn (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous earned time package

Retirement planning: 403(b) with employer match

Tuition reimbursement

Comprehensive insurance coverage

Pre-tax flexible spending accounts

Access to wellness and financial support programs

On-site Fitness Center in Lynn office

Job summary

All Care is seeking a Home Health Aide (HHA) Scheduler in Lynn, Massachusetts. This role involves coordinating and maintaining client and caregiver schedules, ensuring high-quality service delivery while addressing staffing needs and changes effectively.

Applicants should have a high school diploma or GED, with preferred experience in home health care scheduling. Benefits include generous earned time, retirement planning, tuition reimbursement, and comprehensive insurance effective on the hire date.

Qualifications

• Requires high school diploma or GED.
• Previous experience in home health care preferred.
• Ability to handle rotating weekend and holiday on-call assignments.

Responsibilities

• Coordinate and maintain client and caregiver schedules.
• Schedule, reschedule, and fill shifts due to staffing changes.
• Communicate service updates to clients and caregivers.
• Maintain detailed scheduling records.
• Monitor staffing to maximize productivity.

Skills

Organizational skills

Multitasking

Problem-solving

Communication skills

Interpersonal skills

Proficiency in Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Position Details

The Home Health Aide (HHA) Scheduler is responsible for coordinating and maintaining client and HHA schedules to ensure timely, efficient, and high-quality service delivery. This position serves as a key communication link between clients, caregivers, and agency staff, managing scheduling changes, staffing needs, and service continuity while maintaining accurate documentation and exceptional customer service.

Schedule: Monday‑Friday, 9am–5pm

Work Location: In person, Lynn office

Position Type: Full Time

Responsibilities

• Coordinate and maintain client and caregiver schedules based on service priorities, staffing availability, and client needs.
• Schedule, reschedule, and fill open shifts resulting from call‑offs, illnesses, emergencies, or other staffing changes.
• Communicate scheduling updates and service changes to clients, caregivers, and other appropriate parties in a timely manner.
• Maintain accurate scheduling records, missed visit reports, and service documentation within the agency’s scheduling system.
• Monitor staffing assignments to maximize productivity and minimize overtime.
• Identify and escalate scheduling concerns, service issues, staffing challenges, and employee performance concerns to management.
• Prioritize and fill client cases promptly to support continuity of care and service delivery goals.
• Complete scheduling corrections and updates accurately and within established timeframes.
• Assist with intake activities and collect necessary scheduling information.
• Participate in rotating weekend, holiday, and on‑call coverage as required to ensure uninterrupted client services.
• During on‑call shifts, coordinate caregiver coverage, document communications, and communicate unresolved issues to the Scheduling Department.

Qualifications

• High school diploma or GED required.
• Previous experience in home health care, health care scheduling, staffing coordination, or a related field preferred.
• Strong organizational, multitasking, and problem‑solving skills with the ability to manage competing priorities.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to work effectively with multiple members of the health care team and maintain confidentiality.
• Ability to work rotating weekends, holidays, and on‑call assignments as needed.

Benefits

• Generous earned time package
• Retirement planning: 403(b) savings plan with employer match
• Tuition reimbursement
• Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire
• Pre‑tax flexible spending accounts (FSAs) for health care and dependent care expenses
• Access to personal wellness and financial support programs
• On‑site Fitness Center (Lynn office)