HERO Case Manager

Thewillowoaksacademy; Omaha (NE); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

SIMPLE IRA with 3% match

Paid PTO

Life Insurance

11 paid holidays

Free Planet Fitness membership

Free on-site lunches

Engagement activities

Job summary

Stephen Center in Omaha is hiring a HERO Case Manager to support a coordinated, client-centered recovery environment. You will work with interdisciplinary teams to ensure safety, accountability and continuity of care for clients navigating co-occurring substance use and mental health recovery.

Responsibilities include developing individualized service plans within 24 hours of admission, documenting services in the EHR within 72 hours, coordinating access to medical and housing resources, and

Qualifications

• Bachelor’s degree in social work, human services, psychology, or related field.
• Experience working with homelessness/addiction/mental health preferred.
• Standing/Walking/Kneeling Periodically; Lift up to 20 pounds Periodically.

Responsibilities

• Maintain a safe, structured, and therapeutic environment by following safety, security, and program guidelines.
• Coordinate daily recovery programming and activities aligned with HERO continuum of care.
• Complete comprehensive intakes and client orientations with clear expectations and support.
• Develop individualized service plans within 24 hours of admission with clinical leadership.
• Implement and manage service plans with documentation of progress, barriers, and outcomes in the EHR.
• Ensure all documentation is entered into the EHR within 72 hours of service delivery.
• Coordinate access to medical, dental, psychiatric, and community-based services.
• Support high-acuity and dual-diagnosis clients and coordinate care.

Skills

Strong communication

Teamwork

Interpersonal skills

Time management

Microsoft Office

Documentation skills

Education

Bachelor’s degree in social work, human services, psychology, or related field

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

StephenCenter has served homeless and low-income individuals in Omaha since1984 with the mission to partner with the community, families andindividuals to overcome homelessness, addiction and poverty. ThePettigrew Emergency Shelter and Permanent Supportive Housing offeringsprovide safe and secure housing while individuals and families completean assessment of permanent housing options. All Stephen Center residentshave access to dual diagnosis support services via the HEROaddiction/recovery program. 100% of Stephen Center shelter supportivehousing participants are living in poverty. Housing transition supportidentifies poverty barriers that may impact one’s ability to achieve ormaintain permanent housing through case management, life skills, andbehavioral health services. Stephen Center serves approximately 250people daily in all programs.

Purpose:

The HERO CaseManager plays a critical role in supporting a coordinated, client-centeredrecovery environment by integrating clinical, operational, and community-basedservices. Working collaboratively across interdisciplinary teams, this positionensures safety, accountability, and continuity of care for individualsnavigating co-occurring substance use and mental health recovery. The rolefocuses on connecting clients to appropriate referrals and resources thatsupport both immediate needs and long-term recovery, while partnering withclinical staff, leadership, and administrative teams to maintain a safe andstructured program environment.

Through ongoing assessment, the Case Manager identifies client needsrelated to physical and mental health, housing, employment, family support, andother essential services, and works closely with the HERO care team andcommunity partners to implement individualized solutions. This positionsupports clients in preparing for independent living while ensuring allservices, client engagement, and outcomes are accurately and timely documentedin alignment with program standards, compliance requirements, and overallquality of care.

Key Accountabilities:

• Maintain a safe, structured, andtherapeutic environment by consistently following all safety, security, and program guidelines, including class participation, behavior compliance, andclient activity as needed.
• Facilitate and coordinate dailyrecovery programming, including groups, meetings, and structured activitiesaligned with the HERO continuum of care (STR, IOP, OP).
• Complete comprehensive intakes andclient orientations, ensuring everyone is welcomed into the program with clearexpectations, resources, and support.
• Develop individualized service planswithin 24 hours of admission, in collaboration with clinical staff andleadership, ensuring plans are person-centered, goal-oriented, and responsiveto client needs.
• Implement and manage service plansthrough ongoing engagement with clients, interdisciplinary teams, and communityproviders; documenting services, progress, barriers, and outcomes in acompliant manner.
• Ensure all documentation is enteredinto the Electronic Health Record within 72 hours of service delivery,maintaining accuracy, compliance, and alignment with agency and regulatorystandards.
• Coordinate access to medical, dental,psychiatric, and community-based services, strengthening partnerships tosupport whole-person care and successful transitions.
• Support high-acuity and dual-diagnosisclients coordination of care to reduce attrition and enhance retention.
• Assist clients in navigating systemsand completing applications related to healthcare, income, housing, and othersupports necessary for successful community reintegration.
• Participate actively ininterdisciplinary team meetings, contributing to case consultations, careplanning, and shared problem-solving to ensure continuity and quality of care.
• Support program operations throughdaily responsibilities including room checks, chore verification, medicationobservation, and reinforcement of program expectations and clientaccountability.
• Demonstrate strong communication,teamwork, and interpersonal skills, contributing to a positive, professional,and solution-focused team culture.
• Demonstratesstrong organizational and time management skills to effectively manage multipleresponsibilities in a fast-paced environment, balancing immediate client needswith long-term goals and outcomes .
• Uphold strict confidentiality andethical standards in all aspects of client care and program operations.
• Providesupport to program leadership as needed and contribute to ongoing programdevelopment excellence.
• Ensure all safety and security guidelines are followed.
• Coordination of all Recovery activities and meetings.
• Proficiency with Microsoft Office and excellent written, oral andinterpersonal skills.
• Other duties as assigned.

Position Requirements:

• Bachelor’s degree in social work, humanservices, psychology, or a related field; and/or equivalent experience .
• Experience working with individuals experiencinghomelessness, addiction, or mental health challenges preferred .
• Standing -Periodically
• Walking -Periodically
• Kneeling–Periodically
• Pushing/Pulling–Periodically
• Lifting up to20 pounds -Periodically
• Conducts self in a manner ofprofessionalism that is conducive to recovery from mental illness, co-occurringdisorders and overall wellness.
• Abides by all specific program andAgency procedures, policies, and requirements.
• An authentic and honest employee plays a key role inthe client’s recovery. Often, an employee will inadvertently become a rolemodel for the client, regardless of whether an employee has direct contact withclients on a daily basis.Therefore,Stephen Center employees will conduct themselves with honesty and integrity.
• Work environment characteristics described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employeeis not exposed to weather conditions. The noise level in the work environment is usually moderate.

Great health benefits:

• Medical
• Dental, Vision, STD are covered 100%
• SIMPLE IRA with 3% match
• Paid PTO
• Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
• 11 paid holidays
• Free Planet Fitness membership to 36th & L location-$120 value!
• Free on-site lunches
• Monthly employee engagement activities, recognition opportunities and more!!

Salary: $19-$23 per hour

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!