Street Outreach Case Manager

Thewillowoaksacademy; Douglas (AZ); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance (100% employer paid)

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance

11 paid holidays

Free Planet Fitness membership

22% Discount at Verizon Wireless

Job summary

A community support organization in Arizona seeks a Street Outreach Case Manager to support individuals experiencing homelessness. The role focuses on outreach, building relationships, and case management, providing continuity of care to both sheltered and unsheltered clients. Candidates should have a Bachelor's degree in social work or related fields, strong interpersonal skills, and knowledge of local community resources. This position requires working in various environments and potentially irregular hours. Competitive salary and benefits included.

Qualifications

• Experience working with individuals experiencing homelessness, addiction, or mental health challenges preferred.
• Demonstrated ability to build rapport with diverse populations, including individuals in crisis.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Conduct proactive outreach to individuals and families experiencing homelessness.
• Build trusting relationships with clients to assess their needs.
• Collaborate with local street outreach teams to ensure coordinated services.
• Maintain comprehensive knowledge of community resources and support programs.
• Develop and monitor individualized case management plans.
• Provide case management services to shelter clients.

Skills

Interpersonal skills

Communication skills

Organizational skills

Crisis intervention

Knowledge of community resources

Education

Bachelor’s degree in social work, human services, psychology, or related field

Job description

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Purpose: The Street Outreach Case Manager plays a critical role in StephenCenter's mission to provide support, resources, and pathways to stability for individuals experiencing homelessness. This position focuses on building trust and relationships with unsheltered individuals while working collaboratively with other street outreach teams and Threshold Continuum of Care (CoC) serving Douglas, Sarpy, and Pottawattamie counties. Additionally, the Street Outreach Case Manager will provide case management support to Stephen Center shelter clients as needed, offering continuity of care to both sheltered and unsheltered individuals following Threshold and Stephen Center policy and procedures.

KeyResponsibilities:

• Conduct proactive outreach to individuals and families experiencing homelessness in the metro area, including encampments, public spaces, and other locations where unsheltered individuals may reside.
• Build trusting relationships with clients to assess their needs, provide support, and facilitate access to resources.
• Collaborate with local street outreach teams, including Threshold, to ensure coordinated and effective services.
• Maintain comprehensive knowledge of community resources not limited to, but including housing programs, mental health services, addiction recovery support, and medical care.
• Assist clients with accessing emergency shelter, long-term housing options, and other support programs.
• Develop and monitor individualized case management plans, including goal setting and progress tracking.
• Provide case management services to Stephen Center shelter clients, addressing their specific needs and goals for stability.
• Support individuals who are not currently checked into a shelter by connecting them to available resources and programs.
• Provide crisis intervention and de-escalation as needed.
• Maintain accurate and timely documentation in compliance with organizational and funder standards.
• Participate in community meetings, trainings, and collaborations to represent Stephen Center and improve service delivery.
• Uphold the values of dignity, respect, and trauma-informed care in all interactions.
• Other duties as assigned
• Maintain Clarity license
• Collect and enter data within 24 hours of service provided to client.

PositionRequirements

• Bachelor’s degree in social work, human services, psychology, or a related field; equivalent experience may be considered.
• Experience working with individuals experiencing homelessness, addiction, or mental health challenges preferred.
• Strong interpersonal, communication, and organizational skills.
• Demonstrated ability to build rapport with diverse populations, including individuals in crisis.
• Knowledge of community resources and referral processes in the Omaha area is a plus.
• Valid driver’s license and reliable transportation required.

Working Conditions

• The role requires working in outdoor environments and visiting unsheltered locations in various weather conditions.
• May involve occasional evening and weekend hours to meet client needs.

Medical

Dental, vision, and STD 100% employer paid

Salary: $20-25 per hour

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

11 paid holidays

Free Planet Fitness membership to 36th & L location-$120 value!

22% Discount at Verizon Wireless

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!

New Application

To get started, tell us your name and email. We will send you a confirmation email response that will include a key and a link back to this application if you don't complete in one sitting, or if you want to check on the status.

If you previously started or completed an application and you would like to continue with the application or just check on the status, you should've been sent an email that included a job application key along with a link back to this page. Enter the key below, or if coming from the link, the key should be defaulted for you.