Heritage Tourism Experience Architect

Ohio Travel; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Belmont County Tourism Council, Inc. seeks a Heritage Tourism Coordinator based at the Black Horse Inn in Morristown, Ohio. This role blends heritage storytelling, visitor services, and itinerary development to connect county attractions into engaging experiences.

You will build countywide itineraries, engage tourists and groups, and partner with museums, dining, lodging, and events to grow Belmont County as a destination. Regular Tue–Sat hours apply with some event flexibility.

Qualifications

• Excellent customer service and interpersonal skills with a genuine enthusiasm for working with the public
• Outgoing, approachable, professional, and comfortable initiating conversations and building relationships
• Strong verbal and written communication skills
• Ability to confidently promote and sell visitor experiences
• Strong relationship-building and follow-up skills
• Excellent organizational and time-management skills
• Ability to coordinate multiple projects, schedules, partners, and priorities
• Self-motivated with the ability to work independently and take initiative
• Comfortable working with data, tracking results, and evaluating performance
• Ability to use spreadsheets and general office technology to maintain records and track performance
• Ability to work collaboratively with visitors, tourism partners, community organizations, volunteers, and staff
• Genuine interest in history, tourism, museums, hospitality, education, community development, and visitor experiences
• Availability to work the regular TuesdayFSaturday, 9:00 a.m.–5:00 p.m. schedule, with occasional flexibility for special events and programs outside regular hours
• Valid driver's license and reliable transportation for travel throughout Belmont County as needed

Responsibilities

• Serve as a welcoming, knowledgeable, and enthusiastic representative of Belmont County Tourism
• Assist with daily visitor operations at the Black Horse Inn and Underground Railroad Experience
• Help operate the satellite Belmont County Welcome Center at the Black Horse Inn, connecting visitors with attractions, communities, businesses, events, and experiences throughout Belmont County
• Become knowledgeable about Belmont County's history, communities, heritage attractions, and visitor experiences
• Help interpret and share local history in an engaging, accurate, and approachable way
• Assist with tours, educational programming, school visits, special events, and other visitor experiences
• Provide exceptional customer service to visitors, groups, tourism partners, and members of the public
• Provide personalized recommendations for museums, attractions, restaurants, lodging, outdoor recreation, shopping, events, and other experiences throughout Belmont County
• Encourage visitors to explore beyond the Black Horse Inn by recommending additional stops and helping build personalized visitor experiences
• Help ensure museum and Welcome Center areas are welcoming, organized, professional, and ready for guests
• Develop creative and compelling countywide itineraries that connect visitors with multiple Belmont County communities, attractions, and businesses
• Build experiences incorporating museums, historic sites, restaurants, lodging, outdoor recreation, shopping, events, entertainment, and other tourism assets
• Develop themed itineraries around Belmont County's history, heritage, culture, food, outdoor recreation, communities, and unique attractions
• Customize itineraries for motorcoach groups, school groups, families, senior travelers, special-interest groups, and other audiences
• Work with tourism partners to coordinate timing, capacity, meals, pricing, transportation considerations, and other itinerary logistics
• Identify opportunities to turn single-attraction visits into multi-stop experiences, day trips into longer visits, and day trips into overnight stays
• Continually identify new experiences and partnerships that can strengthen Belmont County as a destination
• Look beyond individual attractions to create visitor experiences that strengthen the overall tourism and economic impact throughout Belmont County
• Help develop and grow Belmont County's group-tour market
• Promote and sell Belmont County experiences to motorcoach operators, tour planners, schools, senior groups, clubs, organizations, and other group-travel audiences
• Respond to group-tour inquiries and proactively cultivate new leads and relationships
• Communicate confidently and enthusiastically about Belmont County's attractions, history, communities, and visitor experiences
• Follow up consistently with prospective groups to help convert inquiries into booked visits
• Coordinate group-tour scheduling, itineraries, and communication with participating tourism partners
• Maintain relationships with tour operators, group leaders, schools, and organizations to encourage repeat visitation
• Identify new audiences and opportunities for heritage and group-tour growth
• Represent Belmont County Tourism at travel shows, tourism events, familiarization tours, networking opportunities, and other outreach activities as needed
• Build and maintain strong relationships with Belmont County museums, historical organizations, attractions, restaurants, lodging properties, businesses, and community partners
• Serve as a resource and connector for local museums and heritage organizations
• Encourage collaboration and cross-promotion among tourism partners
• Work with partners to identify stories and experiences that can become part of larger countywide itineraries
• Attend community, tourism, museum, and partner meetings as needed
• Assist the Executive Director with heritage tourism projects, partnerships, and special initiatives
• Track visitation, group tours, inquiries, bookings, programs, and visitor activity
• Track group-tour leads from initial contact through conversion and completed visit
• Maintain accurate and organized records of tourism partners, tour contacts, programs, itineraries, and visitor activity
• Monitor key performance indicators and identify trends, opportunities, and areas for growth
• Assist in measuring return on investment (ROI)and tourism impact associated with group travel, programs, promotions, and heritage tourism initiatives
• Gather visitor feedback and use data to help evaluate and improve experiences
• Prepare regular activity and performance reports for the Executive Director
• Use data, visitor feedback, and partner input to recommend new programs, itineraries, markets, and tourism opportunities
• Assist with developing visitor information, itineraries, tour materials, educational resources, and promotional content
• Perform additional tourism and visitor-service duties as assigned

Skills

Customer service

Public speaking

Relationship-building

Sales & marketing

Organizational skills

Data tracking & analytics

Education

Associate or bachelors degree in tourism/hospitality/history

Tools

Spreadsheets

Job description

Belmont County Tourism Council, Inc. seeks a Heritage Tourism Coordinator based at the Black Horse Inn in Morristown, Ohio. This role blends heritage storytelling, visitor services, and itinerary development to connect county attractions into engaging experiences.

You will build countywide itineraries, engage tourists and groups, and partner with museums, dining, lodging, and events to grow Belmont County as a destination. Regular Tue–Sat hours apply with some event flexibility.