Visitor & Destination Support Coordinator

Travel Butler County, Ohio; Olde West Chester (OH); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision benefits

IRA with match

Professional development opportunities

Team engagement opportunities

Job summary

A regional tourism organization in Olde West Chester, Ohio, is seeking a customer-focused professional to support visitor services and sales initiatives. Responsibilities include responding to inquiries, maintaining visitor information, and assisting the sales team. Strong communication skills and proficiency in Microsoft Office are required. This position offers competitive benefits and professional development opportunities.

Qualifications

• Strong communication skills in written, verbal, and digital forms.
• Excellent organization and attention to detail are crucial.
• Experience in a fast-paced environment and ability to manage multiple priorities.

Responsibilities

• Respond to visitor inquiries via phone, email, and in-person.
• Maintain knowledge of local attractions, hotels, dining, and events.
• Assist the sales team with proposals and follow-up materials.

Skills

Strong communication skills

Excellent organization

Customer-service mindset

Proficiency with Microsoft Office

Professional demeanor

Microsoft Office

Tools

CRM experience

CRM

Job description

Travel Butler County | Full-Time | On-Site (West Chester, Ohio)

About Us

Travel Butler County (TBC) is the official destination marketing organization for Butler County, Ohio. We connect visitors, meeting planners, sports organizers, and group tour operators with unforgettable local experiences - driving economic impact and supporting the hospitality community.

About the Role

We’re seeking an organized, customer-focused professional to support our visitor services and sales initiatives. This role works across departments to deliver excellent service, maintain accurate data, and showcase everything that makes Butler County a great destination.

Key Responsibilities

• Respond to visitor inquiries via phone, email, walk-ins, and Donut Trail activity
• Maintain updated knowledge of local attractions, hotels, dining, and events
• Keep visitor information kiosks and the Welcome Center stocked and organized
• Coordinate fulfillment of Insider Guides, Donut Trail T-Shirts, and mail requests
• Assist the sales team with proposals, bids, data entry, research, and follow-up materials
• Prepare and organize client kits, welcome materials, and collateral
• Assist with TBC-hosted events, tradeshows, and community outreach
• Support other projects and initiatives as assigned

Qualifications

• Strong communication skills - written, verbal, and digital
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-service mindset and professional demeanor
• Proficiency with Microsoft Office; CRM experience preferred
• Interest in tourism, hospitality, or community-focused work

Why Travel Butler County

• Competitive benefits: Health, dental, vision, IRA with match
• Professional development and team engagement opportunities
• A collaborative environment where your contributions matter