Henderson Beach Resort - Room Reservationist

Aimbridge Hospitality; Destin (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Henderson, a property within Aimbridge Hospitality, seeks a Room Reservationist to handle reservations in a friendly, efficient manner and quote available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards.

He/she also participates in the monthly Rooms Merchandising meeting and maintains accurate files, updates rate availability, and coordinates with the Sales Department on group bookings to optimize occupancy and guest satisfaction.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field is required.
• High School diploma or equivalent required.
• Ability to convey information clearly and accurately.
• Ability to evaluate options quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must understand financial information and basic arithmetic.

Responsibilities

• Offer guests and staff a friendly, service-oriented approach.
• Maintain attendance in line with Aimbridge Hospitality standards.
• Answer calls promptly and assist with hotel services and hours.
• Book room reservations to maximize revenue and rate using company standards.
• Coordinate with Sales on group bookings and update availability calendars.
• Attend Rooms Merchandising meetings and provide input on trends.
• Keep accurate files and reports; support front desk as needed.

Skills

Customer service

Clear communication

Multitasking

Under pressure

Listening skills

Numerical data

Education

High School Diploma

College coursework (related field)

Job description

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly, in a friendly, efficient and courteous manner.
• Be able to answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of Reservations Agent and assist as needed at front desk.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

The Henderson offers a refined, coastal workplace where modern luxury meets classic resort charm. Located along Florida’s Emerald Coast, the property provides team members with a dynamic environment surrounded by the natural beauty of Destin and the Gulf of Mexico. Staff support a wide range of guest experiences, from poolside relaxation to outdoor recreation, cultural activities, and local entertainment. It’s an engaging setting for hospitality professionals who enjoy working in a scenic, resort‑style atmosphere.