Front Desk Agent

HEI Hotels & Resorts; Destin (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Paid time off

Flexible holiday programs

GoHilton employee travel program

Job summary

HEI Hotels & Resorts is hiring a Front Desk Agent for Homewood Suites by Hilton Destin to warmly welcome guests, check them in/out, and manage daily front desk operations in a busy beach town. You will handle registrations, payments, and guest inquiries while maintaining accuracy and a friendly, professional demeanor.

The role supports a flexible schedule, including days, nights, weekends and holidays, and offers benefits and employee programs.

Qualifications

• Hotel experience preferred; Hilton experience is a plus.
• Strong calculator skills for moderately complex math.
• Excellent verbal and written communication; ability to handle guest requests and resolve conflicts.
• Willingness to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Greet guests with a friendly, sincere welcome and provide accurate information on hours and local attractions.
• Process check-in/out, verify guest information, and post charges to rooms.
• Issue keys, manage room assignments, and handle currency exchange and payment processing.
• Answer phones promptly, relay messages, and retrieve mail and packages for guests.
• Resolve guest concerns and negotiate solutions during checkout and in emergencies.

Skills

Customer service

Cash handling

Communication

Front desk operations

Flexible schedule

Job description

About Us

Join our team at Homewood Suites by Hilton Destin, a new hotel located just a 5-minute walk from the stunning white sand beaches along the scenic Emerald Coast Parkway. Our prime location puts you steps away from Henderson Beach State Park and the thrilling Big Kahuna's Water & Adventure Park. At Homewood Suites, we’re more than just a place to work – we’re a community that celebrates diversity, inclusion, and growth. We’re committed to providing an environment where everyone is valued, and opportunities to advance are abundant. Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program. Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way. Here, you'll thrive in a welcoming and supportive workplace that’s as dynamic as the team you’ll be part of.

About Us

Join our team at Homewood Suites by Hilton Destin, a new hotel located just a 5-minute walk from the stunning white sand beaches along the scenic Emerald Coast Parkway. Our prime location puts you steps away from Henderson Beach State Park and the thrilling Big Kahuna's Water & Adventure Park. At Homewood Suites, we’re more than just a place to work – we’re a community that celebrates diversity, inclusion, and growth. We’re committed to providing an environment where everyone is valued, and opportunities to advance are abundant. Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program. Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way. Here, you'll thrive in a welcoming and supportive workplace that’s as dynamic as the team you’ll be part of.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $17.00 - $17.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Overview

We are looking for a customer service pro to join our team at the Homewood Suites by Hilton in beautiful Destin, Florida! As our Front Desk Agent, you will assist guests with arrival and departure from hotel, while providing positive guests experiences. This position can be full-time or part-time.

Essential Duties And Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs.
• Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• Hotel experience preferred. Hilton experience is a plus!
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HE