Helpdesk Technician - 1980/1981

BESTstaff, Inc; New Mexico; Hybrid; USD 32,000 - 34,000; Full time

Job summary

BESTstaff is seeking a Helpdesk Technician in New Mexico to provide day-to-day technical support for employees across local and remote sites. The role focuses on troubleshooting hardware, software, and user access issues, managing tickets, and ensuring reliable end-user systems while delivering excellent customer service.

The candidate will install/configure OS and software, manage tickets, and collaborate with the IT team to resolve issues.

Qualifications

• Associates degree or equivalent experience.
• Minimum of 2 years in a desktop support role.
• Strong technical skills across Windows OS, Office 365, Google Workspace, VMware.
• Experience troubleshooting hardware/software issues.
• Ability to manage multiple tasks and prioritize tickets.
• Excellent communication with non-technical staff.
• Customer service orientation and commitment to service.
• Knowledge of networking concepts.

Responsibilities

• Provide technical support on hardware, software, and peripherals.
• Install and configure OS, apps, and updates on desktops/laptops.
• Troubleshoot and resolve hardware/software issues on desktops/laptops.
• Manage and prioritize helpdesk tickets.
• Communicate ticket status to staff.
• Collaborate with IT team to resolve complex issues.
• Ensure software/hardware are up-to-date and secure.
• Document hardware, software, and licensing inventory.
• Provide training on software/hardware use.
• Manage user accounts and permissions.

Skills

Windows OS

Customer service

Communication

Ticketing systems

Networking concepts

Education

Associate degree in computer science or related field or equivalent experience

Bachelor's degree in computer science or related field (preferred)

Tools

Microsoft Office 365

Google Workspace

VMware

Job description

Job Description

Helpdesk Technician
3 month +

GENERAL SUMMARY

The Helpdesk Technician provides day-to-day technical support for employees across local and remote sites. This role is responsible for troubleshooting hardware, software, and user access issues, managing support tickets, and ensuring reliable operation of end-user systems. Additionally, the successful candidate will excel at providing superior customer service and exhibiting team collaboration skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include but are not limited to the following. Other duties may be assigned.

• Provide technical support to staff members on hardware, software, and peripherals, including printers, scanners, and mobile devices.
• Install and configure operating systems, applications, and software updates on desktops and laptops.
• Troubleshoot and resolve hardware and software issues on desktops and laptops.
• Manage and prioritize helpdesk tickets in a timely and efficient manner.
• Communicate with staff members to provide updates on the status of their helpdesk tickets.
• Collaborate with other members of the IT team to identify and resolve complex issues.
• Ensure that all software and hardware are up-to-date and comply with security policies.
• Maintain accurate documentation of hardware, software, and licensing inventory.
• Provide training and support to staff members on the use of software and hardware.
• Manage user accounts and permissions on various systems and applications.

JOB SPECIFICATIONS

Required:

• Associates degree in computer science or related field or equivalent experience.
• Minimum of 2 years of experience in a desktop support role.
• Strong technical skills in Windows operating systems, Microsoft Office 365, Google workspaces, and VMware.
• Experience troubleshooting and resolving computer hardware and software issues.
• Ability to manage multiple tasks and prioritize helpdesk tickets.
• Excellent communication skills with the ability to communicate technical information to non-technical staff members.
• Strong customer service orientation and a commitment to providing excellent service.
• Knowledge of networking concepts and protocols.

Preferred

• Bachelor's degree in computer science or related field.
• Software knowledge across multiple on-premises and SaaS cloud platforms.
• Knowledge of LINUX and MacOS operating systems is a plus.

Anticipated rate of pay: $23 - $25 per hour

Company Description

BESTstaff is a New Mexico Small Business that has been providing quality staff augmentation for 16 years. The Albuquerque Journal through their Reader’s Choice Award Program has names BESTstaff as a top staffing firm for the last 8 consecutive years.