Helpdesk Technician - Remote Diagnostics & End-User Support

Kaizen Lab Inc.; Covington (LA); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Help Desk professional to be the first point of contact for customers, handling phone and email inquiries, performing remote diagnostics, and guiding users to effective solutions.

The role requires diagnosing issues and documenting interactions to ensure timely resolutions. The ideal candidate has 1+ year experience in a help desk environment, strong English communication, and the ability to work varied shifts with occasional overtime.

Qualifications

• Associates Degree in Computer Science or related field preferred.
• 1+ years of experience working in a help desk environment preferred
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with Windows and MAC OS
• Excellent oral communication skills
• Ability to organize and manage assigned Help desk tickets
• Skill to diagnose and resolve computer and printer issues
• Reliable transportation to handle issues at remote locations within 30 miles of hospital

Responsibilities

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and IM
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier, as appropriate
• Install, maintain, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

Skills

Communication skills

English proficiency

Basic computer knowledge

Education

Associates Degree in Computer Science or related field

Tools

Windows

Mac OS

Job description

Kaizen Lab Inc. is seeking a Help Desk professional to be the first point of contact for customers, handling phone and email inquiries, performing remote diagnostics, and guiding users to effective solutions.

The role requires diagnosing issues and documenting interactions to ensure timely resolutions. The ideal candidate has 1+ year experience in a help desk environment, strong English communication, and the ability to work varied shifts with occasional overtime.