Help Desk Technician

Talanto; Northern (KY); Hybrid; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health benefit after 60 days

401k after 1 year

Job summary

Talanto is seeking a Help Desk Technician - Tier 1 for a remote, contract-based role starting July 2026. You will provide user support via phone, email or web submissions, and perform routine maintenance to resolve issues.

The position requires strong customer service, solid PC experience, and the ability to work in a team. Experience with ticketing systems, VPN or Active Directory is a plus; attendance and reliability are essential.

Qualifications

• Reliable Internet connection required.
• Pass a background check.
• Strong customer service skills required.
• Solid PC experience and troubleshooting ability.
• Familiarity with desktop productivity software.
• Ability to work in a team and adapt to change.

Responsibilities

• Provide end-user support via phone, email or web submits.
• Provide restorative or maintenance actions to resolve end-user problems.
• Responds to end-user problems based on standard procedures.
• Track incidents and calls, including entering data into the database timely and accurately.
• May be responsible for ensuring systems are configured properly.

Skills

Customer service

Teamwork

Troubleshooting

Desktop productivity

Adaptability

Communication

Time management

Tools

Ticketing systems

VPN

Active Directory

Virtual environments

Job description

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

Title: Help Desk Technician - Tier 1
Location: Remote
Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch
Pay: $11.50-12.50/hour
Type: Contract, long-term. No end date.
Start: July 2026

Job Description

• Provide professional end-user support via telephone, email or web submits
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly

Job Requirements

• Reliable Internet Connection
• Ability to pass a background check
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus
• May require additional project-specific training

Benefits Information

• Eligible for Health Benefit Coverage following 60 days of employment
• 401k After 1 Year.

is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.