Technical Support Tech - Technical Support Tech I

Apex Systems, LLC; Nevada (IA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401K with match

ESPP

HSA

EAP

Job summary

Everforth Apex Systems is seeking a Technical Support Tech I to provide frontline technical support to end users onsite in Silver Springs, NV. The role focuses on identifying, researching, and resolving diverse technical issues, documenting cases, and ensuring timely resolutions under supervision.

The ideal candidate has an associate degree and up to 3 years of related experience, with knowledge of standard support concepts and procedures.

Qualifications

• Associate's degree in a related area may be required.
• 0-3 years of experience in the field or related area.
• Knowledge of commonly-used technical support concepts, practices, and procedures.

Responsibilities

• Provide technical support to end users for a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Follow pre-established guidelines and instructions to perform job functions.

Skills

Tech support basics

Customer service

Communication skills

Education

Associate's degree in related field

Tools

Ticketing systems

Documentation tools

Job description

# Technical Support Tech - Technical Support Tech IApply**Job#: 3054416****Job Description:**Technical Support Tech - Technical Support Tech I**Location:** Silver Springs, Nevada (Onsite)COMPENSATION: $23.50 HOURLYRole OverviewThis position provides support to end users on a variety of technical issues. The role involves identifying, researching, and resolving technical problems reported through telephone calls, email, and direct personnel requests. The technician will document, track, and monitor issues to ensure a timely resolution.Key Responsibilities* Provide technical support to end users for a variety of issues.* Identify, research, and resolve technical problems.* Respond to telephone calls, email, and personnel requests for technical support.* Document, track, and monitor problems to ensure timely resolution.* Follow pre-established guidelines and instructions to perform job functions.Required Qualifications**Education:** An associate's degree in a related area may be required.**Experience:** 0-3 years of experience in the field or in a related area is required.**Technical Skills:** Knowledge of commonly-used technical support concepts, practices, and procedures is necessary.Work EnvironmentThis role operates under immediate supervision and typically reports to a supervisor or manager. Primary job functions do not typically require exercising independent judgment. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Silver Springs, NV, US**Job Type:****Date Posted:** October 1, 2026**Pay Range:** $23 - $23 per hour