Helpdesk Technician I - IT Support & Remote Troubleshooting

Austal Usa, LLC; Mobile (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Austal USA is seeking a Service Desk/Helpdesk Support professional to assist end users with installation, setup and troubleshooting of workstations, printers and mobile devices. You will document issues, provide remote assistance, and ensure timely ticket resolution in accordance with IT policies.

The role requires 1–3 years of Helpdesk experience, basic Microsoft OS and MS Office skills, and familiarity with Apple iOS devices. On-site work with after-hours support may be required.

Qualifications

• Minimum 1–3 years of Helpdesk experience.
• Basic experience troubleshooting Microsoft OS and MS Office.
• Basic experience with Apple iOS devices.
• Basic networking knowledge: DNS, DHCP, TCP/IP.
• A+ or N+ certifications preferred.
• Good organizational skills and ability to work independently or in a team.

Responsibilities

• Responds to phone, email, chat or web Helpdesk tickets to install, setup and troubleshoot issues.
• Communicate daily ticket status to end users.
• Configure and install workstations, printers, peripherals, and software.
• Maintain Helpdesk documentation and document repairs on closure.
• Provide remote assistance using remote control tools.
• Work Helpdesk tickets following approved workflows and IT policies.
• On-call rotation and after-hours support as needed.
• Prioritize items to meet SLA.
• Offer courteous, responsive support to end users.

Skills

Helpdesk experience

Windows OS troubleshooting

Apple iOS devices

Networking basics

Prioritization

Teamwork & communication

Education

High School Diploma or equivalent

Tools

Active Directory

MS Office

Job description

Austal USA is seeking a Service Desk/Helpdesk Support professional to assist end users with installation, setup and troubleshooting of workstations, printers and mobile devices. You will document issues, provide remote assistance, and ensure timely ticket resolution in accordance with IT policies.

The role requires 1–3 years of Helpdesk experience, basic Microsoft OS and MS Office skills, and familiarity with Apple iOS devices. On-site work with after-hours support may be required.