Help Desk

Proven Recruiting, Inc.; Irving (TX); On-site; USD 27,552 - 30,307; Part time

Job summary

A staffing agency is seeking a Help Desk Analyst for a remote contract-to-hire position. The ideal candidate should have A+ certification and at least 1 year of experience in IT support or Help Desk roles. Responsibilities include providing Tier 1 technical support for internal employees, troubleshooting devices like PCs and mobile phones, and managing help desk tickets. Compensation ranges from $20.00 to $22.00 per hour, depending on qualifications and experience.

Qualifications

• At least 1 year of experience in Help Desk, Service Desk, or IT Support role.
• Familiar with enterprise environments and ticketing systems.
• Ability to communicate technical issues clearly to non-technical users.

Responsibilities

• Provide Tier 1 technical support for internal employees.
• Handle inbound calls and help desk tickets via phone, Teams, and email.
• Troubleshoot Windows 11 devices, mobile phones, printers, and basic network issues.
• Document issues clearly and escalate when appropriate.

Skills

A+ certification

Troubleshooting PCs, laptops, iOS & Android phones

Strong communication skills

Fast typing (40+ WPM)

Tools

ServiceNow

Intune / Entra ID

Job description

Overview

Help Desk Analyst (Remote | Contract-to-Hire)

Who You Are

• A+ certified (required)
• At least 1 year of experience in a Help Desk, Service Desk, or IT Support role
• Comfortable troubleshooting a wide range of technology — PCs, laptops, iOS & Android phones, network printers
• Familiar with enterprise environments and ticketing systems (ServiceNow experience is a plus)
• Strong communicator who can explain technical issues clearly to non-technical users
• Fast and accurate typist (40+ WPM)

What You’ll Do

• Provide Tier 1 technical support for internal employees only
• Handle inbound calls and help desk tickets via phone, Teams, and email
• Troubleshoot Windows 11 devices, mobile phones, printers, and basic network issues
• Support mobile device management using Intune / Entra ID
• Document issues clearly and escalate when appropriate

Please respond directly to this ad or email a resume to [e-mail]

Compensation

Compensation is determined by several factors which may include skillset, experience level, and geographic location. The expected range for this role is $20.00 to $22.00 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience.