Helpdesk Technician I - Healthcare IT & End-User Support

Independent Living Systems, llc; Miami (FL); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Independent Living Systems (ILS) in Miami, FL is seeking a Helpdesk Technician I to provide first-level IT support for end-users and healthcare operations. The role involves diagnosing hardware, software, and network issues, and ensuring minimal disruption to patient care and administrative tasks.

The position requires strong communication to explain technical concepts to non-technical users, and the ability to work independently or in a team.

Competenze

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems (Windows preferred), and common software applications.
• 1 year of experience providing technical support in a professional environment, preferably in healthcare or a related field.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

Mansioni

• Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
• Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
• Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.
• Assist with user account management, including password resets, access permissions, and software installations.
• Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
• Collaborate with senior IT staff to escalate unresolved issues.
• Participate in ongoing training to stay current with healthcare IT systems and best practices.

Conoscenze

Windows OS

Hardware basics

End-user support

Strong communication

Formazione

High school diploma or equivalent

Strumenti

Ticketing system

Remote access tools

Descrizione del lavoro

Independent Living Systems (ILS) in Miami, FL is seeking a Helpdesk Technician I to provide first-level IT support for end-users and healthcare operations. The role involves diagnosing hardware, software, and network issues, and ensuring minimal disruption to patient care and administrative tasks.

The position requires strong communication to explain technical concepts to non-technical users, and the ability to work independently or in a team.