Healthcare IT Support Manager — HIPAA‑Aware Leader

Independent Living Systems; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Independent Living Systems (ILS) seeks a Manager, IT Support Services in Miami to lead the IT helpdesk and ensure reliable, secure technology that supports member care and operations.

You will manage the IT support team, improve incident resolution and service requests, collaborate with clinical and administrative teams, and monitor KPIs to drive continuous IT service improvements in a healthcare environment.

Qualifications

• Bachelor’s degree in IT, CS or related field is required.
• 5+ years in IT support or service management, with 3+ years in a supervisory role.
• Healthcare industry experience or supporting healthcare IT systems.
• Strong knowledge of healthcare regulations (HIPAA).
• Excellent communication and interpersonal skills.
• Relevant experience can substitute for education on a year-for-year basis.

Responsibilities

• Lead and manage the IT support team to deliver timely technical assistance.
• Develop and implement IT support procedures and best practices for health operations.
• Coordinate with clinical and administrative teams to meet technology needs.
• Manage incident tracking, problem resolution, and service requests.
• Monitor KPIs and drive continuous improvement in IT support services.
• Oversee vendor relationships and ensure HIPAA-compliant IT operations.

Skills

Excellent communication and Interp.

HIPAA knowledge

Healthcare regulatory knowledge

Incident management experience

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Master’s degree in IT, Health Informatics, or MBA

Tools

ITIL Foundation certification

Job description

Independent Living Systems (ILS) seeks a Manager, IT Support Services in Miami to lead the IT helpdesk and ensure reliable, secure technology that supports member care and operations.

You will manage the IT support team, improve incident resolution and service requests, collaborate with clinical and administrative teams, and monitor KPIs to drive continuous IT service improvements in a healthcare environment.