Helpdesk Technician I: Fast-Paced Healthcare IT Support

Independent Living Systems; Miami (FL); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Independent Living Systems (ILS) seeks a Helpdesk Technician I to provide first-level IT support in our Miami operations. You will diagnose and resolve hardware, software, and network issues while handling user requests with a focus on service quality.

The role emphasizes familiarity with healthcare IT systems, documentation, and collaboration with senior staff. This full-time position offers growth within a healthcare technology environment.

Competenze

• High school diploma or equivalent required.
• Basic understanding of computer hardware, Windows OS, and common apps.
• 1 year of professional technical support experience; healthcare preferred.
• Strong communication; ability to explain tech to non-technical users.
• Ability to work independently and in a team.
• Experience with EHR/health IT systems preferred.

Mansioni

• Handle incoming helpdesk requests via phone, email, or ticketing system promptly.
• Diagnose and resolve hardware, software, and network issues for end users.
• Assist with user account management including password resets.
• Document all activities and resolutions in the ticketing system.
• Collaborate with senior IT staff to escalate complex problems.
• Participate in ongoing healthcare IT systems training.

Conoscenze

Basic hardware understanding

Windows OS

Common software applications

Strong communication

Teamwork/independent work

Formazione

High school diploma

Associate degree or IT certification

Strumenti

EHR systems

TCP/IP networking

VPN technologies

Helpdesk ticketing system

CompTIA A+

Descrizione del lavoro

Independent Living Systems (ILS) seeks a Helpdesk Technician I to provide first-level IT support in our Miami operations. You will diagnose and resolve hardware, software, and network issues while handling user requests with a focus on service quality.

The role emphasizes familiarity with healthcare IT systems, documentation, and collaboration with senior staff. This full-time position offers growth within a healthcare technology environment.