Helpdesk Technician I

Independent Living Systems; Miami (FL); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Independent Living Systems (ILS) seeks a Helpdesk Technician I to provide first-level IT support in our Miami operations. You will diagnose and resolve hardware, software, and network issues while handling user requests with a focus on service quality.

The role emphasizes familiarity with healthcare IT systems, documentation, and collaboration with senior staff. This full-time position offers growth within a healthcare technology environment.

Competenze

• High school diploma or equivalent required.
• Basic understanding of computer hardware, Windows OS, and common apps.
• 1 year of professional technical support experience; healthcare preferred.
• Strong communication; ability to explain tech to non-technical users.
• Ability to work independently and in a team.
• Experience with EHR/health IT systems preferred.

Mansioni

• Handle incoming helpdesk requests via phone, email, or ticketing system promptly.
• Diagnose and resolve hardware, software, and network issues for end users.
• Assist with user account management including password resets.
• Document all activities and resolutions in the ticketing system.
• Collaborate with senior IT staff to escalate complex problems.
• Participate in ongoing healthcare IT systems training.

Conoscenze

Basic hardware understanding

Windows OS

Common software applications

Strong communication

Teamwork/independent work

Formazione

High school diploma

Associate degree or IT certification

Strumenti

EHR systems

TCP/IP networking

VPN technologies

Helpdesk ticketing system

CompTIA A+

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Helpdesk Technician I

Information Technology Full Time Technical Miami, FL, US

We are seeking a Helpdesk Technician I to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Helpdesk Technician I plays an essential role in supporting the IT infrastructure by providing first-level technical support to end-users. This position is responsible for promptly diagnosing and resolving hardware, software, and network issues to ensure minimal disruption to healthcare operations. The Helpdesk Technician I will serve as the initial point of contact for technical assistance, managing support requests through various communication channels while maintaining a high level of customer service. By effectively troubleshooting and escalating complex issues when necessary, the Helpdesk Technician I contributes to the overall efficiency and reliability of IT services that support patient care and administrative functions. This role requires a proactive approach to learning and adapting to new technologies and healthcare-specific software systems to meet the evolving needs of the organization.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems (Windows preferred), and common software applications.
• 1 year of experience providing technical support in a professional environment, preferably in healthcare or a related field.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant experience may substitute for educational requirement on a year-for-year basis.

Preferred Qualifications:

• Associate degree or certification in Information Technology, Computer Science, or related field.
• Experience with healthcare information systems such as Electronic Health Records (EHR) or Health Information Management Systems.
• Familiarity with network fundamentals including TCP/IP, VPN, and wireless technologies.
• CompTIA A+ or similar technical certification.

Responsibilities:

• Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
• Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
• Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.
• Assist with user account management, including password resets, access permissions, and software installations.
• Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
• Collaborate with senior IT staff to elevate unresolved issues.
• Participate in ongoing training to stay current with healthcare IT systems and best practices.