Healthcare IT Support Services Manager

Independent Living Systems, llc; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Independent Living Systems (ILS) in Miami, FL seeks a Manager of IT Support Services to lead the IT support team, align services with clinical and administrative needs, and ensure secure, reliable systems across healthcare environments.

The role emphasizes incident management, process improvement, regulatory compliance, and collaboration with stakeholders to support member care and organizational efficiency.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 5 years of experience in IT support or service management, with a minimum of 3 years in a supervisory or managerial role.
• Proven experience working within the healthcare industry or supporting healthcare IT systems.
• Strong knowledge of healthcare regulations and standards, including HIPAA compliance.
• Excellent communication and interpersonal skills to effectively interact with technical teams and healthcare professionals.
• Relevant experience may substitute for educational requirement on a year-for-year basis.

Responsibilities

• Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
• Lead and manage the IT support team to deliver timely and effective technical assistance to internal and external stakeholders.
• Develop and implement IT support procedures, workflows and best practices tailored to health and social care operations and regulatory standards.
• Coordinate with clinical and administrative teams to understand their technology needs and provide appropriate support solutions.
• Manages incident tracking, problem resolution, and service request fulfillment to minimize downtime and maintain system availability.
• Monitor and report on KPIs related to IT support services, driving continuous improvement initiatives.
• Manage vendor relationships and contracts related to IT support tools and services to ensure cost-effectiveness and quality.
• Ensure compliance with healthcare regulations such as HIPAA in all IT support activities and data handling.
• Plan and execute training programs to enhance the technical skills and customer service capabilities of the IT support team.

Skills

IT support

Service management

Healthcare IT

HIPAA compliance

Communication

Education

Bachelor’s degree in Information Technology/Computer Science

Master’s degree (preferred)

Tools

ITIL Foundation

Job description

Independent Living Systems (ILS) in Miami, FL seeks a Manager of IT Support Services to lead the IT support team, align services with clinical and administrative needs, and ensure secure, reliable systems across healthcare environments.

The role emphasizes incident management, process improvement, regulatory compliance, and collaboration with stakeholders to support member care and organizational efficiency.