Remote Helpdesk Technician I - Entry-Level IT Support

Stefanini, Inc

United States

On-site

USD 42,000 - 52,000

Full time

14 days+

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Job summary

Stefanini, Inc. is seeking a Helpdesk Technician I to deliver remote end-user support via phone, email, or web chat. You will troubleshoot IT issues, perform maintenance actions, and log incidents per standard procedures in a fast-paced helpdesk environment.

Excellent English communication and customer service skills are required, with familiarity in PC hardware/software troubleshooting. Prior Outlook or ticketing system experience is a plus, and shift flexibility is expected.

Qualifications

Bachelor's degree or IT diploma is a plus.
Minimum two years in college or completed Diploma/Certificate.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity with PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system is a strong advantage.
Shift flexibility and schedule adherence are required for the position.

Responsibilities

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.