Helpdesk Technician: Grow into Cybersecurity Leader

Gabriel Defense; Shawnee (KS); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Paid holidays

Career growth path

Job summary

Gabriel Defense is seeking a Helpdesk Technician to join our hybrid US-based team in Shawnee, KS. You will be the first point of contact for clients, handling tickets, remote troubleshooting, and basic cybersecurity‑minded support in a growing MSP environment.

The role focuses on Windows 10/11, Microsoft 365, VPN/DNS/DHCP, and onboarding/offboarding users while maintaining security best practices. On-site client visits may be required.

Qualifications

• 0–2 years of helpdesk/IT support experience
• Windows OS & Microsoft 365 knowledge
• Basic networking concepts (TCP/IP, DNS, DHCP, VPN)
• Strong troubleshooting and client‑focused communication
• Ability to multitask in a fast‑paced environment
• CompTIA A+/Network+/Security+ preferred
• Experience with ConnectWise or similar PSA/RMM tools
• Familiarity with AD/AAD/Intune

Responsibilities

• Serve as first line of support via phone, email, chat, and ticketing
• Triage, document, and prioritise tickets per SLA
• Provide remote troubleshooting for hardware, software, and connectivity
• Escalate unresolved issues with thorough documentation
• Follow up to confirm issue resolution
• Troubleshoot Windows 10/11 and Microsoft 365 apps
• Assist with email configuration, MFA, and account access
• Support basic network issues (VPN, DNS, DHCP, Wi‑Fi)
• Image, configure, and deploy workstations
• Maintain endpoint security tools and patch management
• On/Off-board users with provisioning and access management
• Document incidents and follow security policies

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Communication

Multitasking

Education

High School Diploma or GED

Tools

ConnectWise

ConnectWise Manage

Active Directory

Azure AD

Microsoft Intune

Job description

Gabriel Defense is seeking a Helpdesk Technician to join our hybrid US-based team in Shawnee, KS. You will be the first point of contact for clients, handling tickets, remote troubleshooting, and basic cybersecurity‑minded support in a growing MSP environment.

The role focuses on Windows 10/11, Microsoft 365, VPN/DNS/DHCP, and onboarding/offboarding users while maintaining security best practices. On-site client visits may be required.