Help Desk Technician

PeopleSharp; Kill Devil Hills (NC); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Health insurance

Retirement plan

PTO

Birthday off

Job summary

Shoshin Technologies is seeking a driven help desk technician to join a friendly, professional MSP team on the Outer Banks and northeastern North Carolina. The role offers remote work with provided equipment and a guaranteed salary range of 48–54K plus potential bonuses.

You will diagnose and resolve issues across Windows/Microsoft stack, VOIP, AD, AWS, and more, supporting diverse end-user environments and documentation through a ticketing system.

Qualifications

• 2-4 years IT experience
• Microsoft stack experience preferred (O365, Exchange Online, SharePoint Online, Intune, Azure AD, Teams, Windows Server)
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, Firewalls
• MSP experience preferred
• Familiarity with ConnectWise solutions preferred
• AWS experience preferred
• Strong positive mentality, problem-solving, communication, and teamwork skills

Responsibilities

• Troubleshoot, diagnose, and resolve issues with operating systems, VOIP, O365/Active Directory, AWS, and more
• Support client hardware and software in a wide variety of end user environments
• Use backup and recovery software and methodologies and basic firewall functions
• Troubleshoot basic networking hardware and protocols
• Use a ticketing system to manage client issues and accurate documentation

Skills

2-4 years IT experience

Microsoft stack

Virtualization

Networking

MSP experience

ConnectWise

AWS

Teamwork

Tools

ConnectWise

VMware

Hyper-V

Job description

Shoshin Technologies is a fast-growing MSP providing cutting-edge IT services for small businesses on the Outer Banks and northeastern North Carolina. We're a tight-knit team that provides extensive opportunities for touching new and diverse technologies and career growth. We're looking for a driven help desk tech to join our friendly, professional team.

We'll Provide:

• Guaranteed salary 48-54K with opportunities for bonuses
• Remote work and all the equipment you'll need to be effective
• A friendly, open-minded team where you can ask questions and bring your ideas to the table
• Continued IT training opportunities and support for career development
• Comprehensive benefits including health insurance, retirement, PTO, and your birthday off from work!

What You'll Do:

• Troubleshoot, diagnose, and resolve issues with operating systems, VOIP, O365/Active Directory, AWS, and more!
• Support client hardware and software in a wide variety of end user environments
• Use backup and recovery software and methodologies and basic firewall functions
• Troubleshoot basic networking hardware and protocols
• Use a ticketing system to manage client issues and accurate documentation

Skills You'll Need:

• 2-4 years IT experience
• Microsoft stack experience preferred (O365, Exchange Online, SharePoint Online, Intune, Azure AD, Teams, as well as Windows Server)
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• MSP experience preferred
• Familiarity with ConnectWise solutions preferred
• AWS experience preferred
• Strong positive mentality, problem-solving, communication, and teamwork skills