Helpdesk Technician

Foxconn; Mount Pleasant (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in smart manufacturing is seeking a Helpdesk Technician to provide IT support and manage infrastructure. Responsibilities include resolving technical issues, managing configurations, and maintaining IT equipment. Join a team that values innovation and offers comprehensive benefits.

Benefits

Comprehensive benefits package

401K with employer contribution

Personal, Vacation, and Holiday paid time off

Onsite Health & Wellness Center

Qualifications

• 2+ years of helpdesk support experience required.
• Must be able to lift and move equipment up to 30 pounds.

Responsibilities

• Resolve end-user technical issues and support requests.
• Install and configure approved software applications.
• Manage and support MDM systems and Active Directory.

Skills

Active Directory

Networking Protocols

Technical Support

Education

Associate's degree in IT

Job description

FII USA, Inc., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be responsible for a wide variety of tasks within the IT Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed.

Job Responsibilities:

• Resolve end-user technical issues and support requests
• Install and configure approved software applications
• Manage and support MDM systems and Active Directory
• Image and deploy laptops and desktops
• Maintain IT inventory and documentation
• Support conference room equipment and printers
• Monitor and resolve network connectivity issues
• Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift)
• Other duties as assigned.

Qualifications:

• Associate's degree in IT or related field OR 2+ years of helpdesk support experience required
• Experience with Active Directory, MDM systems, and networking protocols preferred
• Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Reasons you should work for us:

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

About FII USA, Inc., a Foxconn Technology Group Company:
FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.

FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.