Helpdesk IT Support Service Technician

The Ame Group; Louisville (KY); Remote; USD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a tech-savvy Helpdesk Technician to join their dynamic team. This role is perfect for those passionate about technology and customer service, as you will be the first point of contact for a growing client base. You'll provide remote support, troubleshoot technical issues, and manage multiple priorities in a fast-paced environment. With opportunities for professional growth and company-paid training, this position offers the chance to work with cutting-edge technology daily. If you're ready to advance your IT career and make a real impact, this is the opportunity for you!

Benefits

Company-paid training

Collaborative work environment

Growth opportunities

Qualifications

• Experience in IT support with a focus on customer satisfaction.
• Familiarity with troubleshooting hardware and software issues.

Responsibilities

• Provide remote support for workstations, servers, and networks.
• Troubleshoot technical issues to ensure high customer satisfaction.

Skills

IT Support

Customer Service

Troubleshooting

Active Directory Management

Communication Skills

Education

1+ years of IT support experience

Tools

Active Directory

Remote Support Tools

Job description

Description

Are you passionate about technology and love helping people? Do you enjoy solving problems and providing top-notch customer service? If so, we want you on our team!

We’re looking for a tech-savvy Helpdesk Technician who thrives in fast-paced environments and enjoys tackling diverse challenges. If you have experience multitasking in a busy helpdesk setting, this is the perfect opportunity for you!

As a key member of our team, you’ll be the first point of contact for our rapidly growing client base, delivering exceptional support and solutions. You’ll work alongside seasoned IT professionals to ensure seamless service to our valued Managed Services clients.

What You'll Do:

• Provide remote support for service requests involving workstations, servers, printers, networks, and a variety of vendor-specific hardware and software.
• Troubleshoot technical issues and ensure high levels of customer satisfaction.
• Manage multiple priorities in a dynamic environment with the ability to pivot when needed.

Requirements

What We’re Looking For:

• 1+ years of experience in an IT support role.
• Strong communication skills and a customer-first mindset.
• Familiarity with managing and troubleshooting hardware, software, and network issues.
• Experience managing and administering Active Directory, including user account management, group policies, security permissions, and access control.

We believe in investing in our team, which is why we offer company-paid training and certifications to support your professional growth.

If you’re ready to advance your career in IT and make an impact, apply now to join our growing team!

We offer a collaborative work environment, growth opportunities, and the chance to work with cutting-edge technology every day.

Come grow and succeed with us!