Technical Support Tech - Technical Support Tech I

Apex Systems; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K

Medical Insurance

Job summary

Everforth Apex seeks a Help Desk Representative to join our team in Austin. This role provides technical support to end-users on a variety of issues, responding to telephone calls, emails, and in-person requests.

You will document, track, and monitor problems to ensure timely resolutions, following established guidelines and escalating when needed. Ideal candidates have 0–3 years in a help desk or desktop support role, with familiarity in Microsoft Active Directory, Office Suite, and ServiceNow,

Qualifications

• 0–3 years in a help desk, desktop support, or technical customer service role.
• Knowledge of Active Directory, Office, and ServiceNow is expected.
• Basic networking fundamentals (e.g., Ping, Traceroute).
• Associate's degree preferred.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Respond to queries in person, by phone, or via email.
• Document and monitor issues to ensure timely resolution.
• Escalate unresolved issues to next level support.

Skills

Active Directory

Microsoft Office

ServiceNow

Networking basics

Education

Associate's degree

Tools

PowerShell

Job description

Technical Support Tech - Technical Support Tech I

Job#: 3053793

Location: Austin, Texas (On-site)

This organization is seeking a Help Desk Representative to join our team. This role provides technical support to end-users on a variety of issues. The representative will identify, research, and resolve technical problems by responding to telephone calls, emails, and in-person requests. This position is ideal for an individual with a strong customer service aptitude and an interest in growing a career in IT.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, or through email.
• Document, track, and monitor technical problems to ensure a timely resolution.
• Follow pre-established guidelines and instructions to perform job functions.
• Escalate unresolved issues to the next level of support personnel.
• Work under immediate supervision, typically reporting to a supervisor or manager.

Required Qualifications

Experience: 0-3 years of experience in a help desk, desktop support, or technical customer service role. Experience from retail IT support or Managed Service Provider (MSP) environments is also suitable.

Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the IT support field. Familiarity with Microsoft Active Directory, Microsoft Office Suite, and ticket management systems like ServiceNow is expected. Basic understanding of networking fundamentals such as Ping and Traceroute is required.

Education: An associate's degree in a related area is preferred.

Preferred Qualifications

• Pursuit or completion of certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
• Demonstrated customer service skills, including empathy and de-escalation techniques.
• Familiarity with PowerShell and an interest in learning scripting for automation.
• A proactive mindset toward professional development and continuous learning in the IT field.

Shift Information

This position requires flexibility to work one of the assigned shifts. Shift options and days off will be determined based on operational needs. Candidates must be willing to work onsite five days a week.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.