Helpdesk Team Lead – Customer-Driven IT Support

SquareDomain; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

SquareDomain is seeking a full-time Support Team Lead in Austin, Texas. This role involves managing a team of Support Technicians, overseeing customer support operations, and ensuring quick and effective issue resolution for over 300 clients.

The ideal candidate will have extensive experience in technical support, a strong customer service commitment, and excellent leadership skills. Familiarity with remote desktop support technology and networking is essential as you guide your team to achieve high standards of quality in service delivery.

Qualifications

• 5 years of experience in technical support or helpdesk roles.
• Management experience is highly desired.
• A degree is valued but not mandatory.

Responsibilities

• Oversee help desk support for clients and manage a team.
• Provide effective ticket resolution to enhance customer service.
• Participate in interviewing and developing team members.

Skills

Windows Server

Microsoft SQL

Remote desktop support

Network security (Cisco, SonicWall, PFSense)

Active Directory

VoIP phone systems

Education

CompTIA A+, Network+, CCNA (preferred)

Job description

SquareDomain is seeking a full-time Support Team Lead in Austin, Texas. This role involves managing a team of Support Technicians, overseeing customer support operations, and ensuring quick and effective issue resolution for over 300 clients.

The ideal candidate will have extensive experience in technical support, a strong customer service commitment, and excellent leadership skills. Familiarity with remote desktop support technology and networking is essential as you guide your team to achieve high standards of quality in service delivery.