Service Desk Lead: Lead, Mentor & IT Support Excellence

Luna Data Solutions, Inc.; Austin (TX); Hybrid; USD 55,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Short-term disability

Job summary

Luna Data Solutions, Inc. in Austin, TX seeks a Service Desk Lead on a contract basis.

This role requires planning, organizing, staffing, leading, and enforcing service desk operations to deliver high-quality IT support. You will mentor junior technicians, serve as escalation point, and drive process improvements while ensuring effective troubleshooting of software and hardware issues across the enterprise.

Qualifications

• 4 years of executive-level IT support experience.
• 5 years leading an IT support team.
• 5 years KPI management experience.
• 5 years of troubleshooting IT hardware and peripherals in an enterprise environment.
• 5 years of supporting Microsoft Productivity tools such as Office 365 and MS Teams.

Responsibilities

• Provides technical support, training, process creation, and leads various project efforts, acting as a strong local leader and mentor to junior technicians.
• Serves as an escalation point and assists in troubleshooting and resolving software and hardware failures as needed.

Skills

Executive support

Team leadership

KPI management

IT hardware troubleshooting

Office 365 & MS Teams

Job description

Luna Data Solutions, Inc. in Austin, TX seeks a Service Desk Lead on a contract basis.

This role requires planning, organizing, staffing, leading, and enforcing service desk operations to deliver high-quality IT support. You will mentor junior technicians, serve as escalation point, and drive process improvements while ensuring effective troubleshooting of software and hardware issues across the enterprise.