Help Desk Technician Level 1-2 (6003)

NextPath Workforce Solutions; Kissimmee (FL); Presencial; USD 36 000 - 43 000; Tempo integral

Resumo da oferta

NextPath Workforce Solutions is seeking a Help Desk & Support Technician to join our client’s onsite team in St. Petersburg, Florida. The contract position offers an hourly rate of $26-$31 for the right candidate.

The role requires 1–3 years of help desk or desktop support experience and strong customer service skills. Responsibilities include Tier 1 and 2 support, resolving hardware, software, network, and peripheral issues, onboarding/offboarding, and supporting Microsoft 365 apps and Entra

Qualificações

• 1–3 years of Help Desk or Desktop Support experience.
• Proficient with Microsoft 365 apps (Outlook, Teams, Word, Excel, OneDrive, SharePoint).
• Experience managing accounts, security groups, licenses, and MFA in Microsoft Entra ID (Azure AD).
• Experience supporting Intune managed devices and device provisioning.
• Strong customer service and team-player attitude.

Responsabilidades

• Provide Tier 1 and 2 support, handling approximately 12-14 tickets per day.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Support Windows 11 desktops and laptops.
• Assist with onboarding and offboarding employees, including account setup and equipment deployment.
• Support HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems.
• Troubleshoot application access, permissions, and basic functionality issues; document requests and resolutions.
• Maintain IT asset inventory and equipment records.
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices.
• Escalate complex issues to senior IT staff as necessary.

Conhecimentos

Help Desk Experience

Customer Service

Team Player

Ferramentas

Microsoft 365

Azure AD / Entra ID

Microsoft Intune

Descrição da oferta de emprego

NextPath Workforce Solutions is currently seeking a Help Desk & Support Technician to join our client's team in St. Petersburg, Florida. This is an onsite, contract position.

SALARY: $26-$31hr (depending on experience)

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

REQUIREMENTS:

• 1-3 years of Help Desk or Desktop Support experience
• Support for Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive, SharePoint)
• Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra ID (Azure AD)
• Support Microsoft Intune managed devices, assist with device provisioning and troubleshooting
• Strong customer service skills and reliable team player mentality

KEY RESPONSIBILITIES:

• Provide Tier 1 and 2 support, handling approximately 12-14 tickets per day
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Support Windows 11 desktops and laptops
• Assist with onboarding and offboarding employees, including account setup and equipment deployment
• Support HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems
• Troubleshoot application access, permissions, and basic functionality issuesDocument support requests, resolutions, and maintain knowledge base articles
• Maintain IT asset inventory and equipment records
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices
• Escalate complex issues to senior IT staff as necessary

NextPath Workforce Solutions:

NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles. If the position above doesn't appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. We are an Equal Opportunity Employer.

View all open jobs: http://www.nextpathcp.com

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