Helpdesk Support Specialist | 6+Month Contract

Infojini Inc; Denver (CO); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Referral bonus up to $2500

Job summary

A consulting firm in Denver, CO seeks a Helpdesk Support/Call Center professional for a 6+ months contract. The role involves answering calls, resolving issues, and providing technical assistance to customers. Candidates should have at least 1 year of call center experience, strong communication skills, and familiarity with CRM systems. Proficiency in Spanish is preferred. This position offers a chance to work with a reputable client in a dynamic environment.

Qualifications

• Minimum of 1 year of experience in a call center.
• Familiarity with CRM systems and IVR/ACD tools.
• Proficiency in Spanish is highly desired.

Responsibilities

• Answer incoming calls timely and accurately.
• Resolve customer issues and concerns.
• Create and maintain knowledge articles.

Skills

Strong phone communication skills

Active listening skills

Verbal communication skills

Tools

CRM Systems

IVR/ACD systems

Job description

A consulting firm in Denver, CO seeks a Helpdesk Support/Call Center professional for a 6+ months contract. The role involves answering calls, resolving issues, and providing technical assistance to customers. Candidates should have at least 1 year of call center experience, strong communication skills, and familiarity with CRM systems. Proficiency in Spanish is preferred. This position offers a chance to work with a reputable client in a dynamic environment.