Helpdesk Support/ Call Center

Infojini Inc; Denver (CO); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Referral bonus up to $2500

Job summary

A consulting firm in Denver, CO seeks a Helpdesk Support/Call Center professional for a 6+ months contract. The role involves answering calls, resolving issues, and providing technical assistance to customers. Candidates should have at least 1 year of call center experience, strong communication skills, and familiarity with CRM systems. Proficiency in Spanish is preferred. This position offers a chance to work with a reputable client in a dynamic environment.

Qualifications

• Minimum of 1 year of experience in a call center.
• Familiarity with CRM systems and IVR/ACD tools.
• Proficiency in Spanish is highly desired.

Responsibilities

• Answer incoming calls timely and accurately.
• Resolve customer issues and concerns.
• Create and maintain knowledge articles.
• Create and maintain knowledge articles for reference.
• Enter call data into the CRM system and use IVR/ACD for routing.

Skills

Strong phone communication skills

Active listening skills

Verbal communication skills

IVR/ACD usage

Spanish language

Tools

CRM Systems

IVR/ACD systems

Job description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

We are looking for Helpdesk Support/ Call Center in Denver, CO for 6+ months contract position.

Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $2500!!! Please don't miss to refer someone who are looking for projects.

Job details mentioned below-

Title: Helpdesk Support/ Call Center

Duration: 6+ months

Client: Direct Client

Duties:

Primary Responsibilities include the following:

• Answer incoming calls timely and accurately
• Answers inquires by clarifying desired information, researching, locating and providing information
• Resolves customers issues and concerns
• Creates and maintains knowledge articles
• Provide technical assistance to the customer (Examples)
  • Case number information
  • Adobe Reader issues
  • Browser issues
  • Technical computer issues
• Enter information obtained from the call into a customer relationship management tool
• Utilize the IVR/ACD for incoming and outgoing calls
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets

Qualifications

Minimum Requirements:

• Minimum of 1 year of experience in a call center
• Strong phone and verbal communication skills along with active listening skills
• Familiarity with CRM Systems
• Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications:

• Understanding of a government environment and data governance
• Proficiency in Spanish is highly desired

Additional Information

All your information will be kept confidential according to EEO guidelines.