Helpdesk Support Specialist

Insight Global; Draper (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a Helpdesk Support Specialist to join a large financial services client in Draper, Utah. You will work onsite five days a week on a team delivering global help desk support to internal bank employees, focusing on phone-based technical assistance and strong communication in high-pressure situations.

Qualified candidates have 2+ years in help desk roles, strong Windows and Office skills, and hands-on ServiceNow experience.

Qualifications

• 2+ years of experience in a help desk support role.
• Proficient with Windows environments and Microsoft Office Suite.
• Able to troubleshoot L1/L2 issues.
• Experience with the ServiceNow ticketing system.

Responsibilities

• Provide technical support primarily over the phone to internal employees.
• Respond to incidents and service requests with accurate documentation.
• Utilize ServiceNow to track, prioritize, and close tickets.

Skills

Help desk

Windows support

Microsoft Office

Troubleshooting L1/L2

Communication skills

Tools

ServiceNow

Job description

Job Description

Insight Global is looking for Helpdesk Support Specialist to join one of our largest financial service clients sitting in Draper, Utah. They will be joining the Enterprise Technology Operations Group specially on the Client Response Services team. You will be working with an onsite 5 days a week working on a team that provides global help desk support to internal employees at the bank. This person will be providing technical support primarily over the phone so it is important that his person has good communication skills and can handle high pressure situations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of experience in a help desk support role
• Skilled in supporting Windows environments and Microsoft Office Suite
• Proficient in troubleshooting L1/L2 issues
• Experienced with the ServiceNow ticketing system