L1 Deskside Support Technician

Insight Global; Champaign (IL); On-site; USD 33,000 - 39,000; Full time

Job summary

Insight Global in Champaign, IL is seeking an experienced Deskside Support Technician (Level 1) to provide high-touch, in-person IT support across hardware, software, and device lifecycle management in a Microsoft-centric environment. You will troubleshoot Windows and Microsoft 365, image laptops, manage incidents in ServiceNow, and maintain asset records while partnering with internal IT teams.

This role requires strong communication, Excel-based reporting, and experience with Intune and Azure;

Qualifications

• Deskside / desktop support for end users in a Microsoft-centric environment.
• Experience with Windows and Microsoft 365 environments and VIP support.
• Familiarity with ITSM tools, especially ServiceNow.
• Hands-on laptop imaging, refresh cycles, and asset tracking.
• Strong reporting skills in Excel or AI-assisted tooling.

Responsibilities

• Provide in-person, deskside technical support for end users (Level 1-2 issues).
• Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365.
• Perform laptop imaging, refreshes, and device deployments.
• Manage incidents and requests using ServiceNow ticketing system.
• Support device and systems management, including setup and configuration.
• Maintain accurate asset management records for laptops and peripherals.
• Assist with basic reporting and documentation related to devices, tickets, and asset tracking.

Skills

Deskside Support

Desktop Support

End User Support

VIP support

Executive support

Windows

Microsoft 365

Excel

Intune

Azure administration

Tools

ServiceNow

Intune

Azure AD

Job description

Job Description

We are seeking an experienced Deskside Support Technician (Level 1) to provide high-touch, in-person IT support to employees. This role is critical to ensuring a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environment

Key Responsibilities

• Provide in-person, deskside technical support for end users (Level 1-2 issues)
• Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments
• Perform laptop imaging, refreshes, and device deployments
• Manage incidents and requests using ServiceNow (SNOW) ticketing system
• Support device and systems management, including setup, configuration, and troubleshooting
• Maintain accurate asset management records for laptops and peripherals
• Partner with internal IT teams to partner with internal IT teams to partner
• Assist with basic reporting and documentation related to devices, tickets, and asset tracking

Pay Rate: $24-28/HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2-5 years of experience in Deskside / Desktop / End User Support (Level 1-2)
• Strong hands-on experience supporting Windows and Microsoft 365 environments
• Proven experience providing executive or VIP (C suite) support
• Experience with ServiceNow (or similar ITSM tools)
• Comfortable performing laptop imaging, refresh cycles, and asset tracking
• Excellent communication skills and professional presence in high-visibility situations
• Experience with Intune, Entra ID (Azure AD), or Azure administration
• Strong Excel skills for reporting, or ability to leverage AI tools to simplify reporting
• Experience in fast-paced, corporate or enterprise IT environments