Windows Desktop Engineer

Insight Global; Salt Lake City (UT); On-site; USD 110,000 - 150,000; Full time

Job summary

Insight Global is seeking a Senior System Engineer to join the Production Engineering pillar for a major financial firm in Salt Lake City. You will support an enterprise-level desktop transformation, focusing on hands-on end user support, Windows OS troubleshooting, and cloud desktop configuration within a Citrix-based on-prem environment.

The ideal candidate has hands-on experience with Intune, MECM, and cloud configuration management, and will bridge users with support teams to resolve

Qualifications

• 8+ years of Windows desktop engineering and support.
• Thorough knowledge of configuring, deploying, supporting and upgrading Microsoft Office applications, Adobe suites, browsers (Chrome, Edge, Firefox).
• Incident/outage experience: Strong end user support background and experience with incident outage resolution, especially in enterprise environments.
• Deep understanding of VDI infrastructure and cloud desktop configuration.
• Hands on experience with Intune (cloud) and MECM (on-prem).
• Operational support mindset with focus on OS-level troubleshooting and creating support documentation.
• Ability to work directly with users and support teams (L1-L3).

Responsibilities

• Support enterprise-level Windows desktop transformation and migration efforts.
• Troubleshoot Windows OS issues and provide end-user assistance in a Citrix-based on-prem environment.
• Collaborate with users and support teams to resolve migration issues and operational challenges.

Skills

Windows desktop engineering

End user support

OS troubleshooting

Cloud desktop configuration

Intune

MECM

Incident/outage resolution

L1-L3 collaboration

Tools

Intune

MECM

VDI infrastructure

Job description

Job Description

Insight Global is looking for a Senior System Engineer to join the Production Engineering pillar of a large financial firm in Salt Lake City. In this role, you will support an enterprise-level desktop transformation. This position is critical to the success of the next-gen Cloud Desktop Migration program, with a focus on hands on end user support, Windows OS troubleshooting, and cloud desktop configuration. You’ll serve as the bridge between users and support teams, helping resolve migration issues and operational challenges in a Citrix-based on-prem environment. The ideal candidate should have hands on experience with Intune, cloud configuration management, and windows configuration management.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8+ years of experience in Windows desktop engineering and support
• Thorough knowledge of configuring, deploying, supporting and upgrading Microsoft Office applications, Adobe suites, browsers (Chrome, Edge, Firefox)
• Incident/outage experience: Strong end user support background and experience with incident outage resolution, especially in enterprise environments
• Deep understanding of VDI infrastructure and cloud desktop configuration
• Hands on experience with Intune (cloud) and MECM (on-prem)
• Operational support mindset with focus on OS-level troubleshooting and creating support documentation
• Ability to work directly with users and support teams (L1-L3)