Desktop Support Technician

TEKsystems; Ashland (KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a customer-focused Desktop Support Technician to provide end-user technical assistance in a field-based environment. You will support users both remotely and onsite from Ashland, KY, delivering professional, timely support and escalating complex issues as needed.

The role requires strong troubleshooting and customer service skills, the ability to work independently, and the physical ability to lift and move equipment.

Qualifications

• 1–2 years of desktop or help desk experience.
• Experience with Windows desktops and laptops.
• Basic network troubleshooting and connectivity knowledge.
• Strong customer service and communication skills.
• Ability to manage multiple requests and work independently.
• Valid driver's license required and ability to lift equipment.

Responsibilities

• Provide desktop and end-user support for hardware, software, peripherals.
• Install, configure, troubleshoot, and repair workstation hardware and OS.
• Assist users with applications and incidents.
• Deploy devices, perform upgrades and imaging activities.
• Troubleshoot network connectivity and communication issues.
• Document incidents and resolutions in ticketing system.
• Deliver timely support and maintain customer satisfaction.
• Assist with printer setup and troubleshooting.
• Collaborate with teams to resolve escalated issues.

Skills

Desktop support

Customer service

Troubleshooting

End-user support

Communication skills

Independent work

Valid driver's license

Physical lifting

Tools

Ticketing systems

Desktop imaging

Job description

We are seeking a customer-focused Desktop Support Technician to provide end-user technical support in a field-based environment. This role requires a strong combination of technical troubleshooting skills and excellent customer service, as technicians will support users both remotely and onsite.

Responsibilities

• Provide desktop and end-user support for hardware, software, mobile devices, and peripheral equipment.
• Install, configure, troubleshoot, and repair workstation hardware and operating systems.
• Support application issues and assist users with technical requests and incidents.
• Perform device deployments, upgrades, migrations, and imaging activities.
• Troubleshoot basic network connectivity and communication issues.
• Document incidents, service requests, and resolutions through an enterprise ticket management system.
• Deliver professional and timely support to end users while maintaining a high level of customer satisfaction.
• Assist with printer setup, connectivity, and troubleshooting.
• Collaborate with internal teams to resolve escalated technical issues.

Required Qualifications

• Minimum of 1-2 years of desktop support, technical support, or help desk experience.
• Experience installing, troubleshooting, supporting, and repairing desktop and laptop systems in a Windows-based environment.
• Basic knowledge of network troubleshooting and connectivity issues.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and manage multiple support requests.
• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Knowledge of user account administration, mobile device support, and workstation deployment processes.
• Familiarity with ticketing systems and standard IT support procedures.

Experience Level

Intermediate

Job Type & Location

This is a Contract position based out of Ashland, KY.

Pay And Benefits

The pay range for this position is $19.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ashland,KY. Application Deadline This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.