Helpdesk Support Analyst

6AM City, LLC; Alabama; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems in Birmingham, AL is seeking a Service Desk Technician for a contract position. You will serve as the frontline contact for business partners, resolving incidents and fulfilling service requests 24x7, while delivering World Class customer service and technical expertise.

Ideal candidates have intermediate experience with help desk tools and Windows 10, performing in a fully onsite role in Birmingham, AL. Benefits are included for eligible employees as described in the internal policy.

Qualifications

• Frontline support for business partners requiring assistance and issue resolution.
• Ability to fulfill service requests and manage events 24x7.
• Strong combination of customer service and technical skills.

Responsibilities

• Provide frontline single point of contact for business partners.
• Resolve incidents and fulfill service requests on initial contact when possible.
• Handle tickets and communicate effectively with users and teams.

Skills

Help desk

Microsoft Office

Service desk

Windows 10

Desktop

Technical support

Customer service

Ticketing system

Job description

Job Description

Job Description

One of our clients in the Birmingham market is searching for a new Service Desk Technician to join their team. Additional info is listed below.

Description

The Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from the Organization for issue resolution and service request fulfillment, and new events that come into the Service Desk (24x7). The support analyst must combine World Class customer service and is also a technical expert that uses those skills to ensure that Organization’s business partners needs are handled on the initial contact, as often as possible.

Skills

Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system

Top Skills Details

Help desk support,Support,Microsoft office,Service desk,Windows 10,Desktop,Technical support

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Birmingham, AL.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Birmingham,AL.

Application Deadline

This position is anticipated to close on Aug 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluatin