Helpdesk specialist with Security Clearance

CEdge Inc.; Illinois; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full Benefits Package

10 Days PTO

6 Sick leaves

11 Federal Holidays

401K

Job summary

CEdge Inc is seeking a Helpdesk Lead, based at Scott AFB, IL, to manage and advance a high-performance helpdesk team. The role requires Secret clearance and hands-on desktop maintenance, imaging, and problem resolution for both NIPRNET and SIPRNET environments.

You will lead onboarding and training, monitor operations, and drive a culture of responsiveness, professionalism, and continuous improvement while ensuring policy compliance and effective communication during disruptions.

Qualifications

• Requires IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP certifications.
• Secret clearance required; ability to support onboarding, training and development of helpdesk staff.
• Maintain documentation, reporting, and operational records for management review.

Responsibilities

• Maintain accurate documentation, reporting, and operational records for management review.
• Support onboarding, training, and development of helpdesk staff.
• Drive a customer-focused culture emphasizing responsiveness, professionalism, and continuous improvement.
• Ensure compliance with organizational policies, quality standards and service commitments.
• Manage communication during service disruptions with timely updates and stakeholder coordination.

Skills

Helpdesk Lead

Desktop troubleshooting

NIPRNET/SIPRNET

Documentation

Education

IAT II

CCNA Security

CSA+

GICSP

GSEC

Security+CE

SSCP

Tools

Imaging tools

Job description

CEdge has an opportunity for a Helpdesk Lead, , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance Requirements: Secret Clearance .

Maintain accurate documentation, reporting, and operational records for management review.

Support onboarding, training, and development of helpdesk staff.

Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement.

Ensure compliance with organizational policies, quality standards, and service commitments.

Manage communication during service disruptions, providing timely updates and stakeholder coordination.

Needed

Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals. The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET. Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP.

WHAT’S IN IT FOR YOU?

Full Benefits Package 10 Days PTO 6 Sick leaves 11 Federal Holidays 401K

WHO ARE WE?

CEdge Inc is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.