Executive Communication Specialist with Security Clearance

Abacus Solutions; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Abacus Solutions is seeking an Executive Communications Specialist to join our team at Scott Air Force Base in Illinois. The role provides technical support for hardware, systems, and applications as the primary service technician on-site.

You will train end users, manage mobile devices, provision accounts, and troubleshoot secure voice, data, and video infrastructure. The position requires 5–10+ years of experience, US citizenship, and a DoD Secret clearance; a DoD 8570 Level II certification

Qualifications

• 5-10+ years of comparable technical support experience.
• Experience supporting high ranking or VIP clients.
• Experience with Mac iOS systems.
• Knowledge of Windows OS, networks, TCP/IP, Cisco, VPN, MS Telephony, MS Office 365, antivirus.
• Experience data migration to new machines.
• Experience installing, terminating, testing cables.
• Excellent written and spoken communication.
• US Citizenship
• Active DoD Secret Security Clearance
• DoD 8570 Level II Certification such as CompTIA Security+
• Bachelor's degree or higher preferred.

Responsibilities

• Provide remote and desk-side support to implement new capabilities and troubleshoot servers and peripherals.
• Field questions about installation, operation, configuration, and usage of products; diagnose causes and recommend solutions.
• Organize and catalog printers; assist with lifecycle replacements.
• Train end users in use of equipment and software.
• Maintain telecommunications protocols and manage user accounts.
• Provision and maintain mobile devices and radios.
• Terminate, test and troubleshoot voice, video, data infrastructure.
• Install new hardware and maintain existing hardware.
• Apply government-approved OS updates and patches.
• Load client software on end-user devices to access services.
• Respond to Classified Message Incidents and follow escalation matrix.
• Document maintenance actions in the ITSM system.

Skills

VIP client support

Effective communication

Troubleshooting

On-site support

Problem solving under pressure

Education

Bachelor's degree or higher

DoD 8570 Level II Certification (e.g., Security+)

Tools

Windows OS

Mac iOS

TCP/IP networking

VPN

MS Office 365

Cisco devices

ITSM systems

Job description

Position Description We’re hiring a Executive Communications Specialist to join our team at Scott Air Force Base. In this role, you will provide technical support for hardware, systems, sub-systems and/or applications for the client as the primary service technician. You will develop strategies to foster teamwork, promote excellence, and exude integrity as a leader on our team.

Location and Hours: On-site at Scott Air Force Base, near O'Fallon, IL

Usual business hours M-F, this role also includes on-call responsibilities to ensure 24/7 support for our critical systems

Position Responsibilities:

• Provide remote and/or desk side support to client users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
• Field questions about installation, operation, configuration, customization, and usage of assigned products and will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Organize and catalog printers, including assisting with life cycle replacements
• Train end users in use of equipment and software
• Maintain and utilize telecommunications protocols
• Activate, create, and maintain user accounts
• Provision and maintain mobile devices and other handheld communication devices (radios)
• Terminate, test and troubleshoot secure/non-secure voice, video, data infrastructure
• Install new hardware and maintain existing hardware
• Apply Government approved operating system updates and/or patches
• Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
• Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
• Respond to incidents with the Incident Priority and Escalation Matrix
• Document maintenance actions in the ITSM system

Requirements

• Experience: 5-10+ years of comparable technical support experience
• Proven experience in supporting high ranking or Very Important Persons type clients
• Experienced with Mac iOS systems
• Knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, MS Telephony, MS Office 365 apps, Antivirus Software, and utilities
• Experience performing data migration to new machines
• Experience installing, terminating, testing, and troubleshooting cable
• Excellent written and spoken communication
• Performs well under pressure
• Security Qualifications: Position is only open to US Citizens
• Active Department of Defense Secret Security Clearance
• Certifications and Education: Must have a DoD 8570 Level II Certification such as CompTIA Security +
• Prefer a Bachelor's Degree or higher