Intermediate, Helpdesk Support Services Specialist (Tier II)

CEdge Inc.; Illinois; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

10 Days PTO

6 Sick leaves

11 Federal Holidays

401K

Job summary

CEdge Software Consultants seeks an Intermediate Helpdesk Support Services Specialist (Tier II) for on-site support at Scott AFB, IL. The role requires handling NIPRNET and SIPRNET issues, maintaining a knowledge database, and delivering monthly resolutions.

Ideal candidates hold IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, and SSCP certifications. Perks include PTO, sick leave, federal holidays, and 401K.

Qualifications

• Configuration, maintenance, and troubleshooting of desktop platforms.
• Workstation upgrades, imaging, installations, and peripheral replacements.

Responsibilities

• Provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.
• Troubleshoot analysis, diagnose, and resolve workstation and peripheral problems per baseline configurations.
• Maintain a knowledge database of problem resolutions for BDE, BN, and DET Level customers.
• Deliver the knowledge database by the 10th business day of the following month.
• Provide required Knowledge Database (BDE, BN, Det Level) identifying problem and resolution.

Skills

Desktop support

Troubleshooting

Imaging workstation

Hardware replacement

Job description

Overall Assignment Description:

CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II), located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

Clearance Requirements: Secret Clearance.

• The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.


• Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.


• The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.


• The contractor shall provide the Government a copy of the database monthly.


• Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month.

Needed:

Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.

The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.

Required certification :

IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP

WHAT’S IN IT FOR YOU?

• 10 Days PTO


• 6 Sick leaves


• 11 Federal Holidays


• 401K

WHO ARE WE?

CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.