Helpdesk Lead: IT Support & Security (Secret Clearance)

CEdge Inc.; Illinois; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full Benefits Package

10 Days PTO

6 Sick leaves

11 Federal Holidays

401K

Job summary

CEdge Inc is seeking a Helpdesk Lead, based at Scott AFB, IL, to manage and advance a high-performance helpdesk team. The role requires Secret clearance and hands-on desktop maintenance, imaging, and problem resolution for both NIPRNET and SIPRNET environments.

You will lead onboarding and training, monitor operations, and drive a culture of responsiveness, professionalism, and continuous improvement while ensuring policy compliance and effective communication during disruptions.

Qualifications

• Requires IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP certifications.
• Secret clearance required; ability to support onboarding, training and development of helpdesk staff.
• Maintain documentation, reporting, and operational records for management review.

Responsibilities

• Maintain accurate documentation, reporting, and operational records for management review.
• Support onboarding, training, and development of helpdesk staff.
• Drive a customer-focused culture emphasizing responsiveness, professionalism, and continuous improvement.
• Ensure compliance with organizational policies, quality standards and service commitments.
• Manage communication during service disruptions with timely updates and stakeholder coordination.

Skills

Helpdesk Lead

Desktop troubleshooting

NIPRNET/SIPRNET

Documentation

Education

IAT II

CCNA Security

CSA+

GICSP

GSEC

Security+CE

SSCP

Tools

Imaging tools

Job description

CEdge Inc is seeking a Helpdesk Lead, based at Scott AFB, IL, to manage and advance a high-performance helpdesk team. The role requires Secret clearance and hands-on desktop maintenance, imaging, and problem resolution for both NIPRNET and SIPRNET environments.

You will lead onboarding and training, monitor operations, and drive a culture of responsiveness, professionalism, and continuous improvement while ensuring policy compliance and effective communication during disruptions.