Helpdesk Specialist II

Kaizen Lab Inc.; United States; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)/401(k) match

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Kaizen Lab Inc. is seeking a Help Desk Specialist II to install, configure, troubleshoot, and resolve hardware and software issues across the company’s IT environment.

The role requires independent work and teamwork to address technical needs in a fast-paced setting. Based in the Pacific Time Zone with a hybrid work schedule, you will support users via phone, email, chat, and in-person, perform upgrades, enforce security policies, and contribute to ongoing IT initiatives while collaborating with

Qualifications

• Associate’s degree in computer science or equivalent experience.
• 3+ years of experience in a similar Help Desk role.
• Experience troubleshooting systems and learning quickly.
• Proficient with Windows products and software installation.
• Strong written and verbal communication skills.

Responsibilities

• Install and configure hardware and software components.
• Resolve technical issues with hardware, software, or connectivity.
• Perform networking hardware and software upgrades.
• Support users with workstation, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Provide technical support to end-users via multiple channels.
• Enforce IT security policies and procedures.
• Handle other duties as assigned.

Skills

Troubleshooting

Windows

Database programming

Software installation

Communication

Education

Associate’s degree in computer science or equivalent experience

3+ years of experience in a similar role

Job description

Help Desk Specialist II

Payentry is looking for a Help Desk Specialist II to join the Systems department. This role is responsible for installations, configurations, troubleshooting, and resolutions related to hardware and software components the company uses. Successful individuals will have experience and a proven record of working independently and as part of a team to address of resolve technical needs.

What You Will Do:

• Install and configure hardware and software components.
• Resolve any technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with configuration of workstations, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Contribute innovative ideas to the company.
• Provide technical support to end-users via phone, email, chat, and in-person
• Enforce IT security policies and procedures with end-users
• Other duties as assigned.

What You Bring to Table:

• Associate’s degree in computer science or combination of equivalent experience and education 3+ years of experience in a similar role
• Experience troubleshooting systems and learning quickly
• Skilled in database programming and software installation Proficient with Windows products
• Excellent written and oral communication skills Familiar with a range of software and hardware

Where You Will Work:

Pacific Time Zone; Hybrid Work Schedule

Total Rewards and Growth:

• 401(k)/401(k) match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance