Helpdesk Specialist II

Payentry; Upland (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)/401(k) match

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Payentry is seeking a Help Desk Specialist II to join the Systems department. This role will handle installations, configurations, troubleshooting, and resolutions related to hardware and software used by the company.

The ideal candidate will work independently and in a team to meet technical needs. The position requires an Associate’s degree in computer science or equivalent experience and at least 3 years in a similar role, with strong Windows and software installation skills, plus excellent

Qualifications

• Associate’s degree in computer science or equivalent experience.
• 3+ years of experience in a similar role.
• Experience troubleshooting systems and learning quickly.
• Skilled in software installation and Windows products.
• Excellent written and oral communication skills.

Responsibilities

• Install and configure hardware and software components.
• Resolve any technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with configuration of workstations, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Provide technical support to end-users via phone, email, chat, and in-person.
• Enforce IT security policies and procedures with end-users.
• Other duties as assigned.

Skills

Communication

Troubleshooting

Teamwork

Learning quickly

Education

Associate’s degree in computer science

Tools

Windows

Software installation

Networking hardware

Job description

Help Desk Specialist II

Payentry is looking for a Help Desk Specialist II to join the Systems department. This role is responsible for installations, configurations, troubleshooting, and resolutions related to hardware and software components the company uses. Successful individuals will have experience and a proven record of working independently and as part of a team to address and resolve technical needs.

What You Will Do

• Install and configure hardware and software components.


• Resolve any technical issues with hardware, software, or connectivity.


• Perform networking hardware and/or software upgrades.


• Support users online with configuration of workstations, servers, printers, and network peripherals.


• Assist with troubleshooting and diagnostics testing.


• Research solutions to current and future technical problems.


• Contribute innovative ideas to the company.


• Provide technical support to end-users via phone, email, chat, and in-person


• Enforce IT security policies and procedures with end-users


• Other duties as assigned.

What You Bring to Table

• Associate’s degree in computer science or combination of equivalent experience and education 3+ years of experience in a similar role


• Experience troubleshooting systems and learning quickly


• Skilled in database programming and software installation Proficient with Windows products


• Excellent written and oral communication skills Familiar with a range of software and hardware

Where You Will Work

Pacific Time Zone; Hybrid Work Schedule

Total Rewards and Growth

• 401(k)/401(k) match


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Referral program


• Vision insurance