Helpdesk Specialist Entry

Sylver Rain Consulting, LLC; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

Sylver Rain Consulting, LLC in Washington, DC is seeking an entry level Help Desk Specialist to support hardware and software networking components. This includes troubleshooting technical issues and maintaining performance standards.

Candidates should possess a Bachelor’s degree in IT or equivalent experience. Responsibilities include providing user support, diagnosing problems, and ensuring problem resolution.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• Ability to maintain user accounts in Active Directory.
• Knowledge of Office 365 required.

Responsibilities

• Respond to and diagnose problems through user discussions.
• Document, track, and monitor problems for timely resolutions.
• Provide second-tier support for PC and server applications.

Skills

Technical Support

Problem Diagnosis

User Account Management

Office 365 Knowledge

Education

Bachelor’s degree in IT or related field

Job description

DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities

• Responds to and diagnoses problems through discussion with users.
• Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
• Ability to understand and maintain inventory management.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Knowledge of Office 365.
• Ability to maintain users accounts in Active Directory.

Minimum Education/Certification Requirements

Bachelor’s degree in IT or related field or equivalent experience.