Helpdesk Specialist - Endpoint & IT Modernization

Trissential, LLC; Minneapolis (MN); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid Holidays and PTO

Career development

Job summary

Trissential, LLC is hiring a hands-on Helpdesk Specialist in Minneapolis to join our client's team. You will provide Level 2 end-user support, troubleshoot hardware, software, and OS issues, deploy devices, and coordinate onboarding with managers to ensure a smooth start for new users.

The role emphasizes Intune adoption, Windows Autopilot provisioning, and macOS support, with opportunities to work on ServiceNow enhancements and modernization projects.

Qualifications

• 2 to 5 years of helpdesk or deskside support experience.
• Troubleshoot hardware, software, networking, and OS issues.
• Experience in Windows-based environments.
• Knowledge of LAN/WAN networking fundamentals.
• Experience with endpoint deployment and device provisioning.
• Strong customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Provide Level 2 helpdesk support for end users.
• Troubleshoot hardware, software, networking, and OS problems.
• Escalate complex issues to Level 3 when needed.
• Deploy, configure, build, and provision new devices.
• Install and maintain business applications and endpoint software.
• Coordinate deployments with end users and managers for onboarding.
• Support servers, LAN/WAN, and data communications.
• Contribute to ServiceNow workflow improvements.
• Support Intune and Autopilot provisioning processes.
• Assist with macOS device support and documentation.

Skills

Helpdesk experience

Deskside support

Desktop support

End-user support

Windows experience

Networking basics

Endpoint deployment

Ticketing systems

IT service mgmt tools

Education

Associate degree or equivalent in IT

Tools

ServiceNow

Microsoft Intune

Windows Autopilot

End-user device management

Job description

Trissential, LLC is hiring a hands-on Helpdesk Specialist in Minneapolis to join our client's team. You will provide Level 2 end-user support, troubleshoot hardware, software, and OS issues, deploy devices, and coordinate onboarding with managers to ensure a smooth start for new users.

The role emphasizes Intune adoption, Windows Autopilot provisioning, and macOS support, with opportunities to work on ServiceNow enhancements and modernization projects.