Helpdesk Specialist

Trissential, LLC; Minneapolis (MN); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid Holidays and PTO

Career development

Job summary

Trissential, LLC is hiring a hands-on Helpdesk Specialist in Minneapolis to join our client's team. You will provide Level 2 end-user support, troubleshoot hardware, software, and OS issues, deploy devices, and coordinate onboarding with managers to ensure a smooth start for new users.

The role emphasizes Intune adoption, Windows Autopilot provisioning, and macOS support, with opportunities to work on ServiceNow enhancements and modernization projects.

Qualifications

• 2 to 5 years of helpdesk or deskside support experience.
• Troubleshoot hardware, software, networking, and OS issues.
• Experience in Windows-based environments.
• Knowledge of LAN/WAN networking fundamentals.
• Experience with endpoint deployment and device provisioning.
• Strong customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Provide Level 2 helpdesk support for end users.
• Troubleshoot hardware, software, networking, and OS problems.
• Escalate complex issues to Level 3 when needed.
• Deploy, configure, build, and provision new devices.
• Install and maintain business applications and endpoint software.
• Coordinate deployments with end users and managers for onboarding.
• Support servers, LAN/WAN, and data communications.
• Contribute to ServiceNow workflow improvements.
• Support Intune and Autopilot provisioning processes.
• Assist with macOS device support and documentation.

Skills

Helpdesk experience

Deskside support

Desktop support

End-user support

Windows experience

Networking basics

Endpoint deployment

Ticketing systems

IT service mgmt tools

Education

Associate degree or equivalent in IT

Tools

ServiceNow

Microsoft Intune

Windows Autopilot

End-user device management

Job description

Overview

Location: On-site | Minneapolis, MNEmployment Type: Full-Time

Are you a hands-on IT professional who enjoys solving problems, supporting end users, and improving technology experiences? Trissential is hiring a Helpdesk Specialist to join our client's team. This is an excellent opportunity to work on a mix of day-to-day technical support and technology modernization projects, including device deployments, ServiceNow enhancements, Intune adoption, Autopilot implementation, and macOS support initiatives.

What’s in It for You?

• Work directly with end users and make an immediate impact on their productivity and technology experience
• Gain exposure to modern endpoint management technologies including Microsoft Intune and Windows Autopilot
• Participate in capital projects that help transform IT service delivery and provisioning processes
• Expand your expertise across desktop support, networking, systems administration, and service management platforms
• Collaborate with experienced IT professionals in a supportive and team-oriented environment
• Build valuable experience with both Windows and macOS environments

Your Role & Responsibilities

• Provide Level 2 helpdesk support for end users and resolve complex technical issues
• Troubleshoot hardware, software, networking, and operating system problems
• Escalate advanced issues to Level 3 support teams when necessary
• Deploy, configure, build, and provision new desktop and laptop devices
• Install and maintain business applications and endpoint software
• Coordinate device deployments with end users and managers to ensure a smooth onboarding experience
• Support and maintain personal computers, servers, LAN/WAN connectivity, and data communication technologies
• Assist with ServiceNow workflow improvements for IT teams and end users
• Support the adoption and enhancement of Microsoft Intune and Windows Autopilot provisioning processes
• Contribute to improving support and functionality for macOS devices
• Maintain accurate documentation for incidents, requests, deployments, and project activities

Skills & Experience You Should Possess

• 2 to 5 years of helpdesk, deskside support, desktop support, or "at-the-elbow" IT support experience
• Strong troubleshooting and problem-solving skills across hardware, software, and operating systems
• Experience supporting Windows-based environments
• Knowledge of networking fundamentals including LAN/WAN technologies
• Experience with endpoint deployment and device provisioning
• Strong customer service and communication skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Experience using ticketing systems and IT service management tools

Candidates with less professional experience may still be considered if they have relevant coursework, technical education, internships, or related academic experience.

Bonus Points If You Have

• Experience with Microsoft Intune administration and device management
• Hands-on experience with Windows Autopilot
• ServiceNow administration, workflow creation, or enhancement experience
• Experience supporting macOS devices in an enterprise environment
• Exposure to infrastructure, server support, or systems administration
• Experience participating in hardware refresh or technology deployment projects

Education & Certifications You Need

• Associate's Degree, Technical Diploma, or equivalent experience in Information Technology, Computer Science, or a related field preferred

Relevant technical certifications are a plus, including:

• CompTIA A+
• CompTIA Network+
• Microsoft Endpoint Administrator Associate
• ITIL Foundation

What We Offer

At Trissential, we value collaboration, innovation, and professional growth. By joining our client's team, you'll have the opportunity to support critical business technology while participating in meaningful IT modernization initiatives.

• Competitive Compensation – $21–$31 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This role is open only to candidates who are authorized to work in the United States.

Ready to be part of something exciting?

If you're passionate about helping people, solving technical challenges, and contributing to impactful IT projects, we'd love to hear from you.