Endpoint Modernization Lead — IT Helpdesk & Projects

Trissential, LLC; Denver (CO); On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly rate $37–$47

Comprehensive Benefits

Paid holidays and PTO

Career development opportunities

Strong team culture

Job summary

Trissential, LLC is seeking a seasoned IT Helpdesk Specialist to lead PC refresh and Microsoft enhancements for the End User Services team. The role combines project coordination, endpoint modernization, and hands-on support across Windows, macOS, iPhone, and Android environments.

You will drive process improvements, collaborate with stakeholders, and help shape technology delivery across the organization. Prior experience with Intune and CyberArk is valued.

Qualifications

• 5-10 years of Help Desk, Desktop Support, Deskside Support, or End User Support experience.
• Experience supporting enterprise end users in operational and project-based environments.
• Experience working with ServiceNow or comparable ticketing platforms.
• Experience coordinating technical projects or improvement efforts.
• Knowledge of endpoint device deployment, provisioning, and lifecycle management.
• Familiarity with Microsoft Intune and modern endpoint management practices.
• Strong customer service, communication, and stakeholder engagement skills.
• Ability to balance project work with operational support responsibilities.
• Solid troubleshooting across Windows and macOS environments.

Responsibilities

• Lead and coordinate PC refresh and endpoint modernization initiatives across the organization.
• Organize project work, facilitate meetings, track action items, and ensure successful project execution.
• Support Agile workstreams and continuous improvement within the End User Services team.
• Analyze provisioning and device management processes and recommend enhancements.
• Design and implement solutions improving end-user technology experience.
• Provide walk-up IT support desks and direct user engagement opportunities.
• Troubleshoot and resolve end-user incidents using ServiceNow or similar ITSM tools.
• Administer and support Microsoft Intune environments.
• Utilize CyberArk and privileged access tools per security best practices.
• Support Windows and macOS in an enterprise environment.
• Troubleshoot and support mobile devices (iPhone, Android).
• Maintain documentation related to support activities, projects, processes and improvements.

Skills

Help desk experience

End user support

Project coordination

Endpoint modernization

Agile support

Microsoft Intune

CyberArk

Windows & macOS support

Education

Associate's or Bachelor's degree in IT

Tools

ServiceNow

CyberArk

Microsoft Intune

Job description

Trissential, LLC is seeking a seasoned IT Helpdesk Specialist to lead PC refresh and Microsoft enhancements for the End User Services team. The role combines project coordination, endpoint modernization, and hands-on support across Windows, macOS, iPhone, and Android environments.

You will drive process improvements, collaborate with stakeholders, and help shape technology delivery across the organization. Prior experience with Intune and CyberArk is valued.