Helpdesk Specialist

Trissential, LLC; Denver (CO); On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly rate $37–$47

Comprehensive Benefits

Paid holidays and PTO

Career development opportunities

Strong team culture

Job summary

Trissential, LLC is seeking a seasoned IT Helpdesk Specialist to lead PC refresh and Microsoft enhancements for the End User Services team. The role combines project coordination, endpoint modernization, and hands-on support across Windows, macOS, iPhone, and Android environments.

You will drive process improvements, collaborate with stakeholders, and help shape technology delivery across the organization. Prior experience with Intune and CyberArk is valued.

Qualifications

• 5-10 years of Help Desk, Desktop Support, Deskside Support, or End User Support experience.
• Experience supporting enterprise end users in operational and project-based environments.
• Experience working with ServiceNow or comparable ticketing platforms.
• Experience coordinating technical projects or improvement efforts.
• Knowledge of endpoint device deployment, provisioning, and lifecycle management.
• Familiarity with Microsoft Intune and modern endpoint management practices.
• Strong customer service, communication, and stakeholder engagement skills.
• Ability to balance project work with operational support responsibilities.
• Solid troubleshooting across Windows and macOS environments.

Responsibilities

• Lead and coordinate PC refresh and endpoint modernization initiatives across the organization.
• Organize project work, facilitate meetings, track action items, and ensure successful project execution.
• Support Agile workstreams and continuous improvement within the End User Services team.
• Analyze provisioning and device management processes and recommend enhancements.
• Design and implement solutions improving end-user technology experience.
• Provide walk-up IT support desks and direct user engagement opportunities.
• Troubleshoot and resolve end-user incidents using ServiceNow or similar ITSM tools.
• Administer and support Microsoft Intune environments.
• Utilize CyberArk and privileged access tools per security best practices.
• Support Windows and macOS in an enterprise environment.
• Troubleshoot and support mobile devices (iPhone, Android).
• Maintain documentation related to support activities, projects, processes and improvements.

Skills

Help desk experience

End user support

Project coordination

Endpoint modernization

Agile support

Microsoft Intune

CyberArk

Windows & macOS support

Education

Associate's or Bachelor's degree in IT

Tools

ServiceNow

CyberArk

Microsoft Intune

Job description

Overview

Location: On-site | Denver, COEmployment Type: Full-Time

Are you a seasoned IT Helpdesk Specialist who enjoys driving improvements, leading technical initiatives, and creating better technology experiences for end users? Trissential is hiring a PC Refresh & Microsoft Enhancements Specialist to join our client's End User Services team. This is a highly visible role combining project coordination, endpoint modernization, process improvement, and hands‑on support, giving you the opportunity to influence how technology is delivered across the organization.

What’s in It for You?

• Play a key role in shaping the future of End User Services through process improvements and modernization initiatives
• Lead and coordinate impactful PC refresh and device lifecycle projects
• Gain hands‑on experience with Microsoft Intune, endpoint management automation, and provisioning enhancements
• Partner directly with end users to improve their overall technology experience
• Work across Windows, macOS, iPhone, and Android environments
• Collaborate with technical and business stakeholders to identify opportunities for automation and efficiency
• Influence service delivery processes and help drive continuous improvement initiatives

Your Role & Responsibilities

• Lead and coordinate PC refresh and endpoint modernization initiatives across the organization
• Organize project work, facilitate meetings, track action items, and ensure successful project execution
• Support Agile workstreams and continuous improvement efforts within the End User Services team
• Analyze existing provisioning and device management processes and recommend enhancements
• Design and implement solutions that improve the end-user technology experience
• Provide support through walk‑up IT support desks and direct user engagement opportunities
• Troubleshoot and resolve end‑user support incidents using ServiceNow or similar ITSM platforms
• Administer and support endpoint management solutions, including Microsoft Intune environments
• Utilize CyberArk and privileged access tools in accordance with security best practices
• Support Windows and macOS operating systems in an enterprise environment
• Troubleshoot and support mobile devices including iPhone and Android platforms
• Maintain accurate documentation related to support activities, projects, processes and improvements

Skills & Experience You Should Possess

• 5-10 years of Help Desk, Desktop Support, Deskside Support, or End User Support experience
• Strong experience supporting enterprise end users in both operational and project‑based environments
• Experience working support tickets within ServiceNow or comparable ticketing platforms
• Experience coordinating technical projects, initiatives, or improvement efforts
• Knowledge of endpoint device deployment, provisioning, and lifecycle management
• Familiarity with Microsoft Intune and modern endpoint management practices
• Strong customer service, communication, and stakeholder engagement skills
• Ability to balance project work with operational support responsibilities
• Solid troubleshooting experience across Windows and macOS environments

Bonus Points If You Have

• Microsoft Intune administration experience
• Experience creating automation solutions for endpoint provisioning or device management
• Agile project coordination or Agile team participation experience
• CyberArk experience and knowledge of privileged access management processes
• Experience with PC refresh, hardware lifecycle, or endpoint modernization initiatives
• Experience improving IT service processes and operational workflows
• Knowledge of Microsoft endpoint security and compliance tools

Education & Certifications You Need

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred
• Equivalent professional experience will also be considered

Relevant certifications are highly valued, including:

• Microsoft Certified: Endpoint Administrator Associate
• ITIL Foundation
• CompTIA A+
• CompTIA Network+
• Microsoft 365 Certifications

What We Offer

At Trissential, we value collaboration, innovation, continuous improvement, and delivering exceptional user experiences. By joining our client's team, you'll have the opportunity to drive meaningful modernization efforts while working in an environment that values your expertise and ideas.

• Competitive Compensation – $37-$47 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This role is open only to candidates who are authorized to work in the United States.