Helpdesk Specialist

Brasseler USA Inc.; Savannah, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K Plan with Company Match

Generous Time Off

Parental Leave

Job summary

Brasseler USA Inc. in Savannah, GA is seeking an entry-level IT Helpdesk technician to provide first-tier support for PCs, printers, and peripherals, and to assist the Helpdesk Manager with ticketing and asset tracking.

The role requires basic Windows OS, AD, imaging, and network troubleshooting skills, plus a customer-service mindset and the ability to work in a fast-paced environment. On-site position with benefits and growth opportunities.

Qualifications

• Experience with AD administration and Windows OS environments.
• Familiarity with imaging software and deployment processes.
• Basic scripting using PowerShell is a plus.

Responsibilities

• Install and configure computer clients and peripherals.
• Maintain images of computer and notebook software images.
• Repair laser printers and assist with inventory management.
• Create and modify user accounts and mailboxes.
• Troubleshoot first-line network, server, and applications issues.
• Escalate to higher tier when needed and assist with on-call support.

Skills

Active Directory Administration

Windows OS

TCP/IP

Customer Service

PowerShell scripting

Imaging Software

Education

Bachelor’s degree in a hard science

Tools

Hyper-V

MS Office

OS Deployment Tools

Cisco IP Phones

Job description

**JOB OVERVIEW:**First tier of software/hardware support for users and PC’s/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking.**KEY RESPONSIBILITIES:*** Install and configure computer clients and peripherals.* Maintain images of computer and notebook software images.* Repair laser printers using routine and non-routine maintenance. Assist IT Helpdesk Manager with toner and parts inventory.* Create and modify user accounts and mailboxes.* Assist the IT Helpdesk Manager with projects and initiatives.* Assist Network Administrator in operation/maintenance of Savannah multi-media equipment.* Perform first line network, server, and applications troubleshooting.* Resolve issues over the phone or at desk side as needed.* Escalate to a higher tier of support as necessary.* Test new software and operating systems for compatibility.* Update Microsoft software licenses and hardware documentation for workstations.* Review training material the IT Helpdesk Manager prepares.* Identify opportunities for improvements in hardware, software, and procedures.* Monitor clients for viruses, spyware, and security vulnerabilities.* Manage multiple high priority tasks and initiatives in a fast paced technical environment.* Provide after-hours on call support.**WORK EXPERIENCE:**1+ years of work experience required. 1+ years of experience in PC hardware, software, and laser printer repair preferred. 1+ years of customer service experience preferred.**PREFERRED EDUCATION:**Bachelor’s degree in a hard science degree preferred. PC/Notebook hardware, Windows OS, MS Office, TCP/IP, peripherals and also Networking/Internet experience required.**KNOWLEDGE, SKILLS & COMPETENCIES:*** Active Directory Administration* AS400 Knowledge* Cisco Networking and IP Phones* Hyper-V VMs on Windows Server* Microsoft Windows OS’s and Office applications* OS and Application Deployment Tools and Imaging Software* Programming and PowerShell scripting* Knowledge of Windows operating systems version 7, 8 and 10* Antivirus technologies* Management of mobile devices* Network protocols* Computer Hardware* Excellent customer service* Organized and capable of multitasking in a fast paced environment* Self-motivated, capable of managing time efficiently and productively* Excellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept**TRAVEL / PHYSICAL DEMANDS:*** Minimal travel. Office environment.* May require long periods of sitting, standing, kneeling, telephone, and computer work.* May require occasional heavy lifting, up to 50 pounds.**Benefits available include:** Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.