Helpdesk - MSIT

ImageNet Consulting; Oklahoma City (OK); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Paycom - ATS is seeking an IT Help Desk Technician to support and secure our computing environment. You will install and configure hardware and software, respond to user inquiries, and document issues for timely resolution.

You’ll train users on new apps, collaborate with IT colleagues, and ensure adherence to Helpdesk procedures while maintaining system security and efficiency.

Competenze

• Education: High school diploma or GED required.
• Preferred: Bachelor’s degree.
• Experience with Microsoft Office and Windows operating systems.

Mansioni

• Monitor and maintain company technology; provide system administration assistance and troubleshoot issues.
• Receive, prioritize, and respond to Helpdesk requests via calls, emails, or in person.
• Document incidents and report status and recommendations to management.
• Train users in learning new applications and assist with application issues.
• Coordinate with IT staff to develop new approaches and solutions.
• Follow Helpdesk policies and complete tasks accurately and on time.

Conoscenze

Communication

Customer service

Problem solving

Time management

Teamwork

Independence

Formazione

High school diploma or GED

Bachelor’s degree preferred

Strumenti

Microsoft Office

Windows OS

Descrizione del lavoro

Essential Functions/Job Duties:Monitor and maintain company technology for maximum access, which includes connecting and setting up hardware, installing workstations, loading all necessary software, monitoring security, providing system administration assistance, and troubleshooting all issues in a timely manner.Receive, prioritize, and respond to incoming work orders, calls, and/or emails to the Helpdesk; provide technical assistance and support for queries and issues related to computer systems, software and hardware; respond to queries either in person or over the phone; ask questions to determine nature of the problem; walk the user through problem-solving processes.Accurately document instances of software and hardware failure, repair, installation, and removal of other Helpdesk requests; report to Management on status and recommendations for improvements.Train users in learning new company-provided applications and assist in problem-solving for applications issues; coordinate activities in support of user training and assistance requests for all programs.Confer with users and other IT personnel to develop new approaches or alternatives.Follow all Helpdesk policies and procedures; complete tasks correctly and on time.Acquire and maintain functional knowledge of all network operating systems, hardware and software.Identify and prepare hardware for safe disposal; ensure hardware is secured and stripped before disposal.Perform other duties and projects as assigned by Supervisor and/or Management.Competency Statements:Excellent verbal and written communication skills, customer service skills and interpersonal skills.Ability to accomplish all administrative tasks assigned.Strong analytical and problem-solving skills.Technical skills; a demonstrated aptitude for acquiring greater skills.Ability to read and interpret work-related documents such as operating instructions and procedure manuals; ability to write routine reports and correspondence and fill out all paperwork associated with the job.Highly organized and capable of effective, efficient multi-tasking and time management.Ability to work independently and in a team environment.Self-motivated to conduct research and problem-solve.Required Minimum Job Qualifications, Experience, Education and TrainingEducation: High school diploma or GED required.Computer Skills: Experience with Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook. Experience with Windows Desktop Operating Systems.Preferred Education and ExperienceEducation: Bachelor’s degree preferred.Experience: One to two (1-2) years of similar experience preferred.Additional Eligibility QualificationsMust be able to accomplish any and all duties with little to no assistance.