Premium IT Service Desk Specialist – 24/7 Support

101 Xtium, Inc.; Florida; Hybrid; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

401(k)

Flexible PTO

Zusammenfassung

XTIUM is seeking a Service Desk Support Specialist to join our 24/7 global Enterprise Service Desk. You’ll handle first-line IT support for end users, resolve hardware and software issues, manage accounts, and reset passwords via phone, email, and chat.

You will use our knowledge base and ServiceNow to deliver efficient, courteous, high-quality service. Ideal candidates have 2+ years in a service desk role within an MSP, strong communication skills, and a customer‑focused mindset.

Qualifikationen

• 2+ years of service desk experience in an MSP environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer-centric approach.
• Experience with Windows OS, Office 365, Azure AD, AD, and Exchange/Office 365.

Aufgaben

• Provide customer end user technical support via phone, email, chat, and self-service portals.
• Diagnose and resolve issues with desktops, laptops, printers, peripherals, and software applications.
• Assist end users with password resets, account unlocks, and access requests.
• Provide remote assistance when applicable and document incidents in ServiceNow.
• Escalate complex issues to higher-level teams and adhere to SLAs and targets.
• Contribute to the knowledge base and drive first call resolution with customers.

Kenntnisse

Communication skills

Customer-centric mindset

Team player

Problem solving

Time management

Ability to work under pressure

Ausbildung

Bachelor’s degree in CS/IS or related field

Tools

Windows OS

Office 365

Azure AD

Active Directory

Exchange/Office 365

ServiceNow

Remote support tools

ITIL knowledge

Jobbeschreibung

XTIUM is seeking a Service Desk Support Specialist to join our 24/7 global Enterprise Service Desk. You’ll handle first-line IT support for end users, resolve hardware and software issues, manage accounts, and reset passwords via phone, email, and chat.

You will use our knowledge base and ServiceNow to deliver efficient, courteous, high-quality service. Ideal candidates have 2+ years in a service desk role within an MSP, strong communication skills, and a customer‑focused mindset.